Help Desk and Asset Lead (Business Analyst III) in Fairfax, Virginia

Help Desk and Asset Lead (Business Analyst III)

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Help Desk and Asset Lead (Business Analyst III)

Salary

$85,318.48 – $142,197.95 Annually

Location

FAIRFAX (EJ27), VA

Job Type

FT Salary W BN

Job Number

24-02922

Department

Community Services Board

Opening Date

12/21/2024

Closing Date

1/3/2025 11:59 PM Eastern

Pay Grade

S29

Posting Type

Open to General Public

• Description

• Benefits

• Questions

Job Announcement

This position will lead the charge in managing and securing the agency’s electronic health records (EHR) and Information Technology (IT) systems with a strong focus on access control and security. Under the general supervision of the IT Program Manager, serves as the Agency Access Control Administrator and Information Security Coordinator, responsible for managing user rights, permissions, and access to the EHR and other IT systems. You will also help oversee security training compliance, monitor system access, and perform regular security assessments. In addition to providing helpdesk support and system maintenance, you will troubleshoot and resolve IT issues, manage system enhancements, provide supervision to a team, and ensure the integrity and security of agency data. If you are passionate about IT security, access management, and improving organizational processes, apply today!

Note: To learn more about careers that make a difference, watch our video “CSB Celebrates 50th Anniversary of Providing Care.”

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Serves as lead software system administrator for interdepartmental or County-wide automated system;

• Works closely with technical project leader to coordinate technical resources and directs functional design and implementation;

• Interacts with representatives from other agencies on system-related issues and scheduling of system priorities;

• Identifies and tests system enhancements;

• Defines and maintains system administration documentation;

• Organize and direct system user groups;

• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system;

• Provides assistance to system users;

• Develops conceptual approaches to satisfy user requirements;

• Oversees user acceptance testing;

• Evaluates new technology for applicability and enhanced effectiveness;

• Develops strategic plans to ensure solutions comply with established standards;

• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems;

• Establishes priorities and timetables for system-related projects;

• May supervise other employees on a recurring or project basis;

• Generates reports to meet special agency needs;

• Acts as intermediary between users and technical staff to resolve problems;

• Participates in developing user training manual;

• Provides training to users;

• Works closely with agency IT technical staff and/or serves as agency liaison with the

• Department of Information Technology;

• Develops and provides technical briefings for staff on new services and system components;

• Provides technical support and training to users of installed software;

• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions;

• Stays abreast of technology changes;

• Provides assistance to other staff as needed;

• Serves on committees and task forces and undertakes special projects as assigned.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to such administrative functions as personnel, finance, and budgeting;

• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;

• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;

• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;

• Knowledge of effective project management methods, practices and techniques;

• Knowledge of effective supervisory methods, practices, and techniques (required for some positions);

• Ability to analyze and evaluate administrative processes and procedures for automation purposes;

• Ability to conduct research into new information technology;

• Ability to train employees in the use of hardware and software;

• Ability to prepare user manuals;

• Ability to translate technical terminology into terms understandable to management and employees;

• Ability to establish and maintain effective business relationships.

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following: (https://www.fairfaxcounty.gov/hr/equivalencies-education-and-experience) (Click on the aforementioned link to learn how Fairfax County interprets equivalencies)

Bachelor’s degree in business, computer science or a field related to the department where the IT services are being used: plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry, and sanction screening to the satisfaction of the employer. A TB screening upon hire.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies).

PREFERRED QUALIFICATIONS:

• Experience in EHR systems and/or knowledge of Community Service Board.

• Experience in providing system and network access to users.

• Knowledge of Active Directory and shared folder permission

• Working knowledge of information and data security.

• Supervisory experience.

• Experience in identifying and reporting potential systems threats, vulnerabilities, and risks.

• Detailed, organized, and process driven with experience in working with high volume of access request.

• Experience in supporting helpdesk questions regarding access and security.

• Experience with and ability to assist users and explain technical terms and concepts in a non-technical manner.

• Proficient in Microsoft 365.

PHYSICAL REQUIREMENTS:

Ability to input, access, and retrieve information from a computer. Ability to transport self and audio/visual equipment to offsite locations. Ability to set up audio/visual equipment. Ability to lift up to 15 pounds. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.

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