Help Desk and Maintenance Assistant, TC-4, Central Services Center (CSC), DFAM, NYHQ

UNICEF works in a number of the world’s hardest locations, to succeed in the world’s most deprived youngsters. To save lots of their lives. To defend their rights. To assist them fulfill their potential.

Throughout 190 nations and territories, we work for each youngster, in all places, daily, to construct a greater world for everybody.

And we by no means quit.

For each youngster, hope

DFAM New York-based Central Providers Heart (CSC) was established in January 2024 as a part of the Headquarters Efficiencies Initiative (HQEI). The aim of the CSC is to additional consolidate and streamline widespread, location-dependent transactions and processes. The intention is to enhance effectivity and compliance by lowering transactional stage duties for groups, thus enabling NYHQ Division/Workplace workers to strategically deal with delivering high-quality programmatic work and, finally, obtain value financial savings and effectivity features. Consolidating transactions inside a Central Service Centre (CSC) will assist UNICEF to additional mitigate the dangers of effectivity loss, duplication and extreme prices because the Centre offers specialization and elevated effectivity in using assets.

How are you going to make a distinction?

The primary objective of this publish is to assist the Services Assist Desk and Upkeep crew every day operations underneath the supervision of the Sr. Administrative Affiliate (GS-7) in monitoring, and coordination of all day-to-day administrative customer-related constructing requests and supporting convention providers for the Services Administration Assist Desks at NYHQ premises.

This publish is a key interface with a broad vary of contacts together with high-ranking officers and friends each inside and out of doors the group. This requires effectivity, discretion, and capability to cope with a number of delicate and high-level points. The publish prioritizes duties and organizes work independently based mostly on basic route from the supervisor. 

Services Assist Desk Operations        

• Reply to and register buyer calls, e-mails, and complaints and direct them to the suitable channels.
• Keep and enhance the effectivity and standardization of Facility Administration Providers working procedures.
• Course of ID grounds passes for all non-staff (Consultants, Volunteers, Interns, and so on.) who require entry to the UNICEF headquarters services.
• Activate UN passes and Kastle IDs for all UNICEF workers and non-staff (Consultants, Volunteers, Interns, and so on.).
• Organize entry for Distributors and friends.

Coordinate constructing and workplace upkeep Providers

• Among the many tasks of this place are every day administration and supervision of processes and methods in compliance with NY constructing codes and different UN and State relevant rules:
• Help in expediting the decision of constructing service requests submitted to the assistance desk from exterior events and respective shoppers. Monitor all assist desk service requests submitted to exterior events/respective shoppers.
• Prioritizes and organizes work independently based mostly on basic directions from the supervisor and rotates between each constructing.
• Help the Facility Administration Assist Desk and workplace/constructing upkeep providers every day. Be certain that all Assist Desk requests for constructing upkeep, safety providers, and different miscellaneous providers are accurately categorized and accomplished inside specified parameters throughout the specified timeframe. Be certain that high-level requests are reviewed by the supervisor and in compliance with NY constructing codes and different UN and State relevant rules:
• Present help to the supervisor in relation to requests for constructing providers and act independently, throughout the scope of the job, within the absence of the supervisor.

 Operation and upkeep of services

• Handle and obtain invoices, verification of service accomplished and cost processing for all Services Administration contracts and provides.
• Handle upkeep provides bought from provide distributors by planning, procuring, and managing them.
• Make preparations with distributors for minor repairs, plumbing, electrical, and portray.
• All constructing maintenance-related provides are maintained in inventory and buy requests are ready.
• Present direct supervision to third-party contractors on quite a lot of duties underneath the route of a senior upkeep assistant.
• Keep correct operation of all kitchen gear and methods by working with distributors and different outdoors events.
• Schedule preventive upkeep work orders when the due dates method and the mandatory work orders have been created.

To qualify as an advocate for each youngster you should have…

• A minimal of 5 (5) years “hand on” expertise of related workplace constructing upkeep & trades providers, i.e. electrical, plumbing, workplace building, ground house layouts, locksmith, engraving machines, energy instruments, mechanical methods, ground house layouts, electrical set up, partitioning, workplace modular furnishings, workplace machines, furnishings repairs and partitioning methods a should (ideally Knoll – Morrison & ACME system 375).
• Data of constructing hearth and security codes.
• Good communication abilities and skill to work in multicultural surroundings.
• Means to work underneath minimal supervision.
• Will need to have wonderful organizational abilities with capability to work effectively inside timeframes required. Train sound judgement in responding to requests, complaints and crises. Means to work underneath tight schedule.
• Good communication and interpersonal abilities. Diplomacy, courtesy, discretion and initiative vital.
• Good crew participant and in a position to work harmoniously with colleagues additionally underneath stress and ready to cope with points which come up on a contingent foundation.
• Tact and diplomacy required in coping with UNICEF staff and exterior events.
• Prior expertise working within the UN System or different worldwide improvement group is fascinating.
• Non-US candidates should be in possession of a US G-4 Visa or be a US Everlasting Resident.
• Fluency in English (written and verbal) is required.  data of Spanish and French is very fascinating.  Data of one other UN language (Arabic, Chinese language, Russian) is taken into account an asset.

For each Little one, you display…

UNICEF’s Core Values of Care, Respect, Integrity, Belief and Accountability and Sustainability (CRITAS) underpin every part we do and the way we do it. Get acquainted with Our Values Constitution: UNICEF Values

UNICEF competencies required for this publish are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and moral consciousness (3) Drive to attain outcomes for influence (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

Through the recruitment course of, we take a look at candidates following the competency framework. Familiarize your self with our competency framework and its completely different ranges: competency framework here.

UNICEF is right here to serve the world’s most deprived youngsters and our international workforce should replicate the variety of these youngsters. The UNICEF family is committed to include everyone, regardless of their race/ethnicity, age, incapacity, gender identification, sexual orientation, faith, nationality, socio-economic background, or another private attribute.

We provide a wide range of benefits to our staff, together with paid parental depart, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages using versatile working preparations.

UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and aims of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is dedicated to advertise the safety and safeguarding of all youngsters. 

Remarks:

Solely shortlisted candidates shall be contacted and advance to the subsequent stage of the choice course of.

UNICEF’s energetic dedication in direction of range and inclusion is essential to ship the perfect outcomes for youngsters. 

UNICEF appointments are topic to medical clearance.  Issuance of a visa by the host nation of the obligation station, which shall be facilitated by UNICEF, is required for IP positions. Appointments are additionally topic to inoculation (vaccination) necessities, together with in opposition to SARS-CoV-2 (Covid). Must you be chosen for a place with UNICEF, you both should be inoculated as required or obtain a medical exemption from the related division of the UN. In any other case, the choice shall be cancelled.

All chosen candidates will bear rigorous reference and background checks and shall be anticipated to stick to those requirements and rules. Background checks will embody the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to supply extra data to conduct a background test.

Authorities staff which might be thought of for employment with UNICEF are usually required to resign from their authorities earlier than taking over an project with UNICEF. UNICEF reserves the fitting to withdraw a proposal of appointment, with out compensation, if a visa or medical clearance shouldn’t be obtained, or vital inoculation necessities aren’t met, inside an affordable interval for any purpose.