Help Desk Support in Juneau, Alaska

Overview

GovCIO is presently hiring forHelp Desk Help to a sustainment and adaptive upkeep contract below VRE PSES. This place is a distant place.

Obligations

GovCIO is looking for a candidate for the place of Assist Desk Analyst to assist the Division of Veterans Affairs BAM Portfolio. Resolve technical issues and solutions queries obtained by way of a longtime ticketing system or e-mail in assist of buyer utility use. Diagnoses, identifies, isolates, and analyzes issues using pointers and prescribed options. Might route tickets to extra applicable groups. Maintains and updates data and monitoring databases. Alerts administration to recurring issues and patterns of issues.

• Accountable for investigating and figuring out software program associated issues

• Successfully communicates step-by-step options to end-users

• Might have to speak with software program specialists or growth staff for options

• Data options into database for different Assist Desk professionals and correct file protecting

• Redirects points to applicable useful resource if essential

• Have to be educated of present technological points and developments

• Maintains month-to-month reviews by way of PP, verbal supply, Jira updates and so on.

{Qualifications}

Affiliate’s with 5 – 8 years (or commensurate expertise)

Required Abilities and Expertise

1. Expertise in customer support or aiding with buyer dealing with downside fixing

2. Sturdy consideration to element

3. Expertise engaged on a staff in direction of a typical purpose

4. Sturdy downside fixing expertise

5. Sturdy verbal and written expertise

6. Optimistic perspective and willingness to step in, the place wanted

Most well-liked Abilities and Expertise

• Expertise working in an IT surroundings

• Expertise with Jira and Confluence

• Expertise working in SNOW as a ticketing system

Firm Overview

GovCIO is a staff of transformers–people who’re captivated with reworking authorities IT. Every single day, we make a optimistic affect by delivering progressive IT companies and options that enhance how authorities businesses function and serve our residents.

However we will not do it alone. We’d like nice individuals to assist us do nice issues – for our prospects, our tradition, and our capacity to draw different nice individuals. We’re altering the face of presidency IT and constructing a workforce that fuels this mission. Are you able to be a transformer?

We’re an Equal Alternative Employer. All certified candidates will obtain consideration for employment with out regard to race, coloration, faith, intercourse, gender, gender id or expression, sexual orientation, nationwide origin, incapacity, or standing as a protected veteran. EOE, together with incapacity/vets.

Posted Pay Vary

The posted pay vary, if referenced, displays the vary anticipated for this place on the graduation of employment, nonetheless, base pay supplied might differ relying on a number of individualized components, together with market location, job-related data, expertise, training, expertise, and inner fairness. The entire compensation package deal for this place may additionally embody different compensation components, to be mentioned throughout the hiring course of. If employed, worker might be in an “at-will place” and the GovCIO reserves the precise to change base wage (in addition to another discretionary cost or compensation program) at any time, together with for causes associated to particular person efficiency, GovCIO or particular person division/staff efficiency, and market components.

Posted Wage Vary

USD $55,000.00 – USD $65,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/3912/help-desk-support/job?mode=apply&apply=sure&in_iframe=1&hashed=-1834385473)

Location US-Distant

ID 2024-3912

Class IT Infrastructure & Community Engineering & Operations

Place Kind Full-Time