Helpdesk Associate- Healthcare Clinical Service Desk- Call Center- REMOTE in Halifax

Job title:

Helpdesk Affiliate- Healthcare Scientific Service Desk- Name Heart- REMOTE in Halifax

Firm

NTT Information

Job description

Req ID: 263014

NTT DATA Companies strives to rent distinctive, revolutionary and passionate people who wish to develop with us. If you wish to be a part of an inclusive, adaptable, and forward-thinking group, apply now.

We’re at present in search of a Helpdesk Affiliate- Healthcare Scientific Service Desk- Name Heart- REMOTE in Halifax to affix our crew in Halifax, Nova Scotia (CA-NS), Canada (CA).

All candidates are required to be shift versatile. Night time, weekend, and/or vacation work shall be required. Schedule may be modified as per consumer and enterprise necessities. Moreover, extra time could also be required relying on enterprise necessities.

NTT DATA Companies is dedicated to enhancing affected person outcomes by creating efficiencies throughout the healthcare ecosystem. A acknowledged chief within the healthcare area, the corporate delivers focused section options together with affected person engagement, predictive analytics, healthcare cloud internet hosting, integration and interoperability, medical and claims utility implementation, income cycle administration and coverage administration, along with core managed infrastructure, utility and enterprise course of companies. Shoppers embody greater than 1,800 hospitals, 2,200 long-term care amenities, 225 acute care amenities, 43,000 clinicians, 1,000 doctor practices and 50 insurance coverage suppliers in assist of 65 million coverage holders.

Job Tasks Embody:

This place shall be part of our Supplier Scientific Service Desk, as an agent primarily dealing with inbound buyer calls. It is a name heart surroundings wherein we assist our prospects 24x7x365

All candidates should be shift versatile. Shift work is required together with nights, weekends, and/or holidays

Reply to incoming service desk calls from healthcare prospects relating to the medical features of assorted medical functions equivalent to Epic, Cerner, McKesson and Meditech. Incidents could embody, however will not be restricted to workflow points, utility errors, person entry, and performance

Monitor and doc the suitable feedback, and shut or escalate the incident tickets and associated points in a well timed method

Liable for driving decision of incidents on a 24/7 desk

Learn textual content on laptop screens throughout the shift

Stay at designated workspace and within the cellphone queue for an 8 to10-hour interval with scheduled breaks

Guarantee a quiet, personal workspace with excessive pace, wired web

Journey as much as 10% of the time, if required

Raise as much as 25 lbs. if wanted for tools setup

Most well-liked {Qualifications}:

Minimal of 4 years of service desk / helpdesk expertise or equal mixture of schooling and technical troubleshooting expertise (i.e., 2 years of labor expertise and a pair of years of technical schooling)

Minimal of 1 12 months of technical troubleshooting expertise

Highschool diploma or equal required

Most well-liked Expertise:

Expertise in a name heart surroundings

Reveal a service philosophy in all interactions with clinicians and colleagues

Efficient communication and interpersonal expertise

Proficient typing and English language expertise (each verbally and in writing)

Robust listening capabilities to totally perceive caller’s wants / requests

Distinctive skill to work optimally in a fast-paced surroundings

Fundamental {Qualifications}

Some Buyer Service or Helpdesk expertise

Have to be positioned in Nova Scotia, Canada

This place is barely accessible to these excited about direct employees employment alternatives with NTT DATA, Inc., or its subsidiaries. Please be aware, 1099 or corp-2-corp contractors or the equal will NOT be thought-about. We provide a full complete advantages package deal that begins out of your first day of employment.

INDHCLSMC

About NTT DATA Companies

NTT DATA Companies is a acknowledged chief in IT and enterprise companies, together with cloud, information and functions, headquartered in Texas. As a part of NTT DATA, a $30 billion trusted world innovator with a mixed world attain of over 80 nations, we assist purchasers remodel via enterprise and expertise consulting, trade and digital options, functions improvement and administration, managed edge-to-cloud infrastructure companies, BPO, techniques integration and world information facilities. We’re dedicated to our purchasers’ long-term success. Go to nttdata.com or LinkedIn to study extra.

NTT DATA Companies is an equal alternative employer and considers all candidates with out relating to to race, coloration, faith, citizenship, nationwide origin, ancestry, age, intercourse, sexual orientation, gender id, genetic data, bodily or psychological incapacity, veteran or marital standing, or every other attribute protected by legislation. We’re dedicated to creating a various and inclusive surroundings for all staff. In the event you want help or an lodging as a consequence of a incapacity, please inform your recruiter in order that we could join you with the suitable crew.

Anticipated wage

Location

Halifax, NS

Job date

Thu, 07 Dec 2023 23:04:48 GMT

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