HelpDesk in Albuquerque, New Mexico

Description

Robert Half is seeking a Helpdesk Analyst/ IT Asset Management specialist

The Help Desk Technician provides support to end users for computer, application, system, device, access, and hardware issues. This

position must integrate company values into daily practice.

Essential Functions

•Responds to telephone, email and online requests for end-user technical support. Identifies, researches, and resolves end user technical problems of moderate complexity.

• Supports asset management by updating inventory control system as directed. May ship and receive IT assets.

•Documents, tracks, and monitors the problem using applicable systems and tools. Maintains written documentation on each call; escalates complex problems to the next level of support as required.

• Creates, maintains, and disables user network and exchange accounts.

• Troubleshoots IP phones.

• Coordinates with other teams or departments to resolve user problems.

• Supports preparation of software and hardware installs for new facilities.

• Travels between markets as needed.

• Provides an environment conducive to safety for patients, visitors, and staff. •

• Assesses the risks for safety and implements appropriate precautions. • •

• Complies with appropriate and approved safety and Infection Prevention standards.

•Maintains regular attendance in keeping with assigned work schedule.

•After hours/On call rotation support

• Performs other duties as assigned to support overall effectiveness of the organization.

Requirements

Interviews are currently being conducted, for immediate consideration please apply

The successful Helpdesk / IT Asset Management specialist will have:

• High School diploma or GED equivalent required.

• Associates degree in computer sciences or related field preferred.

• Three years’ IT Help Desk experience required.

• Experience in Healthcare environment strongly preferred.

• Must maintain acceptable driving record, current driver’s license, and insurability.

•Demonstrable knowledge of Windows 10, Office Suite software, Office 365, Microsoft Teams, and Windows Active Directory

user administration.

• Basic networking skills including working with TCP/IP/DHCP/DNS.

Demonstrates proficiency with general computer skills including data entry, word processing, email, and records management.

•Demonstrates critical thinking skills.

• Demonstrates effective customer service skills and communication.

• Effective organizational and time management skills.

• Effective written and verbal communication skills.

• Ability to prioritize, meet deadlines, and complete complex tasks.

• Ability to maintain quality and safety standards.

• Ability to maintain proper levels of confidentiality.

• Ability to work closely and professionally with others at all levels of the organization

Background required prior to employment

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .