Helpdesk Technician in Tucson, Arizona

Description

Robert Half’s client in Tucson, Arizona, is seeking an onsite Helpdesk Technician.

This position will be responsible for:

• Work as a member of the Helpdesk and system support team to provide user support for workstation, application and network problems; resolving problems in a timely manner

• Perform maintenance on application accounts; Add, remove and modify accounts as necessary

• Deployment of application and operating system patches

• Assist with on-boarding/off-boarding of new users

• Keep inventory of all equipment, software, and licenses

• Communicate and troubleshoot with vendors to keep products upgraded and functioning

• Research new technologies and present recommendations

• Project duties as needed

A successful candidate will have the following required skills:

• Strong hands-on skills and aptitude with troubleshooting/maintaining computer hardware, printers, scanners, mobile devices, and peripheral devices including VOIP Phones

• Ability to deploy, configure, and support operating systems on desktop and mobile

• Proficiency in Windows Operating Systems and MS Office

• Sound understanding and working knowledge of networking

• Strong drive to provide excellent customer service

• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise

• Prioritize multiple tasks; effective time-management skills

• Excellent interpersonal skills, good administrative and organizational skills for documentation

• Flexibility to work in a changing environment and to adapt to the varying needs

• Understanding and appreciation for information security within systems and user devices

  Requirements

• 3+ years in Helpdesk or system support

• Experience supporting database driven client/server information systems

• Working knowledge of virtualization, VMWare, or equivalent

• Experience with Citrix Virtual Apps/Desktops

• Experience supporting Office 365 applications

• Experience with the Microsoft 365 (Exchange Online, Intune, Entra ID)

• Experience with scripting and automation tools

• Interest in computer security and cybersecurity best practices

  Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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