Home Admissions Manager

Job title:

Home Admissions Manager

Company

Buckinghamshire New University

Job description

Full Time – Permanent – High WycombeSalary – £37,099 – £41,732Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.Our University’s DRIVE values and are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.To deliver a first-class admissions and recruitment service for the University’s applicants, offering official and professional advice directly to applicants, whilst ensuring the quality of service is constantly improving. This is a key post to support the Head of Admissions in all processes involved in the applicant journey from enquiry to enrolment.The role involves leading the admissions team to successfully manage the entire admissions cycle from initial enquiry to registration including regular reporting on admissions, monitoring, tracking and analysing admissions data, monitoring customer satisfaction rates within the admissions process and managing admissions relationships with colleagues in academic areas.What we offer:

• a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
• Hybrid working (dependant on business needs)
• training & development support opportunities
• contributory pension scheme
• discounted gym membership for our on-site gym
• a range of staff discounts with major retailers.

Please click to see our wide range of benefits available for employees.
Please click for our behavioural based interview question bank.
Please click to view our employee handbook.If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.For further information about this role please contact Rhys Thomas at [email protected]All applications are to be made in full and online.BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’S workforce. These include people from global majority backgrounds, disabled people, and LGBTQI+ people, particularly in more senior roles.Closing Date: 22 August 2024Interview Date: w/c 2 September 2024If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.BNU is a employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.LocationHigh WycombeContract TypePermanentSalary Range£37,099 – £41,732Hours per week37Closing Date22/08/2024Ref No1587Job DescriptionJOB DESCRIPTIONJob Title: Home Admissions ManagerFaculty/Directorate: MSRGrade: GLocation: High WycombeHours: 37Responsible to: Head of AdmissionsResponsible for: Senior Admissions Officers (x4), Admissions Officers (x3), Scheduling and Processing Assistants (x2)Job Purpose:To deliver a first-class admissions and recruitment service for the University’s applicants, offering official and professional advice directly to applicants, whilst ensuring the quality of service is constantly improving. This is a key post to support the Head of Admissions in all processes involved in the applicant journey from enquiry to enrolment.The role involves leading the admissions team to successfully manage the entire admissions cycle from initial enquiry to registration including regular reporting on admissions, monitoring, tracking and analysing admissions data, monitoring customer satisfaction rates within the admissions process and managing admissions relationships with colleagues in academic areas.To practice an inclusive approach and support building an inclusive university community where people can be themselves.Main Duties & Responsibilities of the role:

• Line management responsibilities including recruitment and selection, performance management, professional development, motivation, health & safety and wellbeing.
• Supervisory duties including motivating and supporting team members, giving direction and feedback and ensuring adequate staffing cover.
• Line Management of the Admissions Team responsible for our Academic Schools to ensure the best approach is taken to meet institutional recruitment targets
• Proactively engaging with a range of staff across the institution, including liaison on matters such as interviews and portfolio reviews, ensuring that decisions are returned within appropriate timescales
• Providing advice and guidance to applicants, staff in Schools and external organisations on acceptable qualifications and appropriate admissions routes for undergraduate, apprenticeship and taught postgraduate courses, using a range of communication methods.
• Lead on the operationalisation and implementation of the University’s Conversion Strategy
• Be responsible for training members of the Admissions team when new courses and/or processes are introduced
• Conduct an annual review of admissions processes to identify areas of good practice and highlight where improvements can be made
• To manage the recording and accuracy of application information on the Admissions database, including applicant details and offer information
• Evaluate processes to suggest and implement service improvements in response to applicant or business needs
• To ensure that all admissions processes are carried out in line with the University’s Admissions Policy
• To manage all enquiries from potential applicants via email, written enquiries and in-person, offering detailed advice on application procedures and entry requirements.
• To provide advice and guidance to colleagues within academic schools, the Marketing & Student Recruitment Directorate and other university staff as appropriate on all aspects of the admissions process
• To work closely with the whole of the Student Recruitment & Admissions Office to ensure a consistent, effective and customer focussed service is offered to all enquirers and applicants and that all key information is provided at appropriate points
• To represent the Admissions Team at open days, offering support, advice and detailed information regarding application procedures and standard offer information to both applicants and prospective applicants, as well as more broadly support the event delivery
• To perform any other duties that may be deemed necessary by the Head of Admissions or the directorate senior management team, some of which may include supporting wider projects within the Marketing, Student Recruitment and Communications Directorate.
• Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
• Such other duties temporarily or on a continuing basis, as may reasonably be required.

PERSON SPECIFICATION – Essential Criteria OnlyA = Application T = Test I = InterviewEducation, Qualifications & TrainingMeans of TestingGood general educationAGraduateAKnowledge & ExperienceExperience of working in Higher Education establishmentA/IHigher Education Admissions experienceA/IUnderstanding of entry criteria, UK qualifications and their equivalentsA/IKnowledge of UCAS, UKVI and UK ENICA/IExperience of using CRM systems and databasesA/IExperience of developing systems or proceduresA/IExperience of working independently and of dealing with conflicting demands and prioritiesA/ISkillsDigitally able and proficient in Microsoft toolsA/IExcellent written and verbal communication skills, including, relationship building and networking skillsA/IHigh level of attention to detail and confidentialityA/IThe ability to contribute to high performance customer focused teamsA/IExcellent organisational and time management skills with the ability to work to deadlinesA/IExcellent written and verbal communication skills, including, relationship building and networking skillsA/ISpecial RequirementsMust be able to work overtime, including weekends during the clearing period and other key times in the year.IIt will be necessary to schedule annual leave around key busy periods which generally arise during August/SeptemberIMust be able to work cross campus between High Wycombe and Uxbridge if required (main place of work will be High Wycombe)IBehavioural INDICATORSThe BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The nine categories provide a clear steer on behavioural expectations that will help support a step change in the performance and culture of the University. The three key behavioural indicators for this post are as follows: (from the list below, choose the top 3 key behavioural categories most applicable to the role and delete the others)Delivering excellent serviceProviding the best quality service to external and internal customers/students/stakeholders. Building genuine and open long-term relationships in order to drive up customer service standards.Working togetherWorking collaboratively and across boundaries with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.Achieving resultsConsistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

Expected salary

£37099 – 41732 per year

Location

High Wycombe, Buckinghamshire

Job date

Sun, 04 Aug 2024 00:31:40 GMT

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