• Compliance with corporate information management and technology standards, guidelines and   procedures for the CO technology environment.
• Elaboration of internal policies and procedures incl. business continuity on the use of ICT following corporate guidelines.
• Ensures that business needs drive IT solutions related to corporate resource management.
• Introduction of new technology for CO system updating and improvement.
• Prepares proposals on ICT annual plan and disaster recovery plan.  Follow up on their implementation.
• Ensure maintenance of measures in place for business continuity and disaster recovery processes and procedures.
• Provide support to the use of ERP functionality for improved business results and improved client services
• Implementation of CO information and documentation management system in accordance with UNDP policy and the CO needs

• Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
• Supervision of the implementation of corporate UNDP systems. CO hardware and software platforms meet the UNDP corporate standards and the CO key business processes.
• Development/implementation of new softwares for high impact results (e.g. office management system, electronic registry, etc.).
• Maintenance of an up-to-date inventory of the software and hardware and of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Supervise the implementation of corporate UNDP systems.
• Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs

• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
• Ensure that UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attack. Virus detection, removal and prevention for all systems in the CO.  Updated virus diction and removal software.
• Maintenance of a log of reported problems and corrective measures taken.
• Installation and configuration of new equipment and systems and corrective actions in case of failure.
• Set up and maintenance of the LAN in the CO as well as timely LAN infrastructure and Internet connectivity upgrade to meet UNDP requirements. Identification and implementation of innovative uses of the LAN which would enhance the CO’s effectiveness.
• Maintenance of all LAN equipment, periodically updating software and configurations as well as the copies of the systems and data bases.
• Backup and restoration procedures for local drives.Organization of off-site storage of backups.
• Monitoring of the computing resources to provide a stable and responsive environment.
• Trouble-shooting and monitoring of network problems: network  traffic, usage and performance, network security access and space usage.  Follow up with staff for corrective measures.
• Response to user needs and questions regarding network access and maintenance of up-to-date parameters of information for the network clients and electronic mail and provision of technical advice on network administration to other agencies in the building.
• Assistance in data access, file transfers and conversions.
• Technical support to the CO staff in the operation of new corporate and commercial software introduced.
• Implement cloud-based backup and restoration procedures for local drives.
• Ensure timely upgrade of LAN Infrastructure and Internet connectivity to meet UNDP requirements.
• Respond to user needs and questions regarding network access.
• Maintain up-to-date parameters of information for the network clients and electronic mail.
• Trouble-shoot and monitor network problems.

• Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
• Creation and maintenance of the CO web site and intranet ensuring that the content is updated and meets the requirements of UNDP.

• Provision of advice on and assistance in procurement of new equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
• Maintenance of the library of reference materials.
• Provide ICT technical support on key events and workshops.
• Provide technical support for video and teleconferences.
• Administer network servers (application, e-mail, web, firewall).
• Monitor and liaise with providers of ICT related tasks and outsourced services.   Infrastructure, electricity, security, connectivity, web services

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Organization of trainings for the operations/ projects staff on ICT issues.
• Synthesis of lessons learned and best practices in ICT.
• Sound contributions to knowledge networks and communities of practice

• Secondary education is required with formal training in IT systems, business software and/or web-based applications.

• A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.

• Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
• Experience working with user-centered designs and conducting user research and testing is required
• Work experience in development/implementation of new software for high impact results (e.g. office management system, electronic registry, etc.).
• Experience in operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access
• Certifications in  Cisco Certified Network Associate ( CCNA)  Microsoft Certified Solutions Associate (MSCA) , Microsoft Certified Systems Engineer ( MCSE)         or Microsoft Certified Professional (MCP)  are an asset.

• Fluency in English is required.
• Fluency in Portuguese is required as a national language of the duty station for local personnel.
• Excellent working knowledge of French.

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs,
• Provide inputs to the development of customer service strategy, and
• Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate client’s upcoming needs and concerns

discovering useful information, informing conclusions and supporting

decision-making

Support