ICT Associate, G-6, Regional ICT Team, ROSA, Kathmandu, Nepal #126166 (Temporary Appointment – 364 days)

UNICEF works in a few of the world’s hardest locations, to succeed in the world’s most deprived kids. To avoid wasting their lives. To defend their rights. To assist them fulfill their potential.

Throughout 190 international locations and territories, we work for each little one, in all places, day by day, to construct a greater world for everybody.

And we by no means hand over.

For each little one, Safety

 ROSA Culture Book.pdf

How are you going to make a distinction?

Underneath the direct supervision of the ICT officer (NO-A), the ICT Affiliate (GS-6) offers day-to-day ICT customer-care help to UNICEF ROSA, its occasions and actions inhouse and off-site.                                                        

Primarily based on the established insurance policies, pointers, requirements and work-processes, the aim of this position is to help the availability of ICT infrastructure, core-enterprise purposes, digital enterprise options, instruments and applied sciences. This includes (however not restricted to): ICT helpdesk-support, user-administration/access-control, and events-support together with admin/logistics and ERP transactional help related to the ROSA-ICT4D part.

Abstract of key capabilities/accountabilities:

1. Help in steady operation of ICT infrastructure and accessibility to ICT companies and options:

• Help in uninterrupted serviceability of ICT infrastructure & core enterprise ICT companies/enterprise options
• Help in making certain bodily and logical safety and security of ICT setting and infrastructure.  Help in monitoring dangers and threats to ICT setting or infrastructure and escalate for corrective actions,
• Help in managing access-control (user-administration) of whole ICT setting i.e. LAN/WAN, enterprise/business-solutions, and telecommunication infrastructure/companies;
• Help within the rollout of company options/companies and alter administration actions as related;
• Help in implementation of system upgrades, and safety updates as related;
• Help in provision of preventive upkeep and corrective measures established within the workplace;
• Help in administration of emergency telecommunication operations and gear;

2. Present buyer care help:

• Present technical, operational and procedural help to end-users;
• Carry out as Tier-1 responder, escalate ICT incidents and/or issues to GSSC/ITSS  and SMEs as related;
• Help end-users in interpretation and adherence of ICT associated communication, insurance policies, pointers  
• Present ICT help to the occasions each inhouse and offsite as related;
• Comply with up with Tier-2, Tier-3 and related SMEs on escalated incidents and issues
• Help end-users with using newly launched ICT options, companies, and instruments

3. Help operational and administrative duties:

• Help in facilitation of on-boarding/off-boarding of  new employees with provision of ICT amenities as related;
• Liaise with HR, Operations, Provide and Safety sections on provision ICT amenities and companies for workers.
• Help within the upkeep of ICT catastrophe restoration plans together with periodic checks;
• Help in monitoring the assess and verifying using ICT sources to make sure compliance;
• Help within the administration of service-contracts associated to the ICT4D;
• Administer the ROSA Journey administration Software and supply periodic insights to the senior administration;

4. Present end-to-end help and transactional help to actions associated to the ICT4D Part

• Help in improvement and upkeep of provide plan and work plan for the ICT4D part
• Present end-to-end help for procurement of products and companies associated to the part
• Help end-to-end formalities for travels associated to the ICT4D part
• Present admin/logistic help required for the occasions associated to the ICT part
• Guarantee well timed processing of all invoices associated to the ICT4D part
• Carry out VISION (ERP) transactions associated to the ICT4D part

 To qualify as an advocate for each little one you’ll have…

• Schooling: Completion of Secondary training is required. Skilled and/or college programs associated to the sector (Pc Science, Info Programs, Telecommunications, and Engineering) of labor are extremely fascinating. ITIL Basis Certificates or equal buyer help certification is an asset. 
• Expertise: A minimal of 6 yr of sensible work expertise in data know-how, requiring systematic strategies of troubleshooting and problem-solving is required. Expertise in offering end-user help on IT services and products and use of purposes and diagnostic instruments is required. Sensible expertise in offering technical and enterprise Buyer Help and Providers is required. Sensible expertise and dealing information of varied pc platforms and purposes is required.
• Technical Competencies: Certification and/or confirmed expertise in certainly one of these a number of ICT technical competencies is an asset: ICT Venture Administration, Enterprise Analytics, Info Safety, ICT Audit and Threat Administration, Telecommunications, Networks Info Safety and Software program Engineering and Programming.
• Language Requirement: Fluency in English and Nepali wanted. Data of one other UN language is an asset.                                                                                                                                                            

For each Youngster, you reveal…

UNICEF’s Core Values of Care, Respect, Integrity, Belief, Accountability and Sustainability underpin all the things we do and the way we do it. Get acquainted with Our Values Constitution: https://uni.cf/UNICEFValues

UNICEF competencies required for this put up are…

Core Competencies:

• Nurtures, Leads and Manages Folks (1)
• Demonstrates Self Consciousness and Moral Consciousness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to attain impactful outcomes (1)
• Manages ambiguity and complexity (1)

Throughout the recruitment course of, we check candidates following the competency framework. Familiarize your self with our competency framework and its completely different ranges: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, regardless of gender, nationality, spiritual and ethnic backgrounds, together with individuals residing with disabilities, to use to develop into part of the group.

We provide a wide range of benefits to our staff, together with paid parental depart, breastfeeding breaks and affordable lodging for individuals with disabilities. UNICEF strongly encourages using versatile working preparations.

UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and aims of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF additionally adheres to strict little one safeguarding ideas. All chosen candidates might be anticipated to stick to those requirements and ideas and can subsequently endure rigorous reference and background checks. Background checks will embrace the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to supply extra data to conduct a background examine.

Remarks:

UNICEF’s lively dedication in direction of range and inclusion is important to ship the very best outcomes for kids. For this place, eligible and appropriate feminine candidates are inspired to use.

Solely shortlisted candidates might be contacted and advance to the following stage of the choice course of.

UNICEF appointments are topic to medical clearance.  Issuance of a visa by the host nation of the obligation station, which might be facilitated by UNICEF, is required for IP positions. Appointments may be topic to inoculation (vaccination) necessities, together with towards SARS-CoV-2 (COVID). Authorities workers which can be thought-about for employment with UNICEF are usually required to resign from their authorities earlier than taking over an project with UNICEF. UNICEF reserves the correct to withdraw a suggestion of appointment, with out compensation, if a visa or medical clearance shouldn’t be obtained, or obligatory inoculation necessities aren’t met, inside an affordable interval for any cause.