ICT End User Support HW / SW (WAN Technician)

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of position

• CTG is looking for candidates whose experience match the below TOR.

Role objectives

• Design & deploy network solutions, LANs, WANs, VOIP & wireless networks, including switches, routers, firewalls & other security appliances.
• Perform installation, maintenance & upgrade of security related network equipment such as firewall or proxy devices, in particular checkpoint’s products & systems.
• Maintain high availability & clustered firewall environment using checkpoint HA.
• Safeguarding the organization IT landscapes by efficiently resolving incidents, proactively preventing security threats & implementing changes accurately on the first attempt.
• Conduct internal studies of network security & traffic analysis, monitor network connectivity & ensure high quality data transmission.
• Monitor firewall activities, IPS & relevant policies to ensure secure data transmissions.
• Protect the firewall infrastructure by implementing best practices & correct hardening standards.
• Review & mitigate vulnerabilities as reported by security vulnerability notifications & assessment reports.
• Administration of Cisco ISE & TACACS configuration & ensuring appropriate network security, data security & access controls are implemented as per the organization’s policies.
• Maintain & support the mission VoIP network (Cisco unified communications).
• Identify, diagnose & resolve network problems & provide technical support for network connectivity & related issues.
• Assist in providing end user support as required.
• Perform other related duties as required.

Project reporting

• This role reports to the line manager.

Key competencies

Knowledge & experience:

• Minimum 5 years of experience in deploying & maintaining network security systems (firewalls, IDS / IPS, threat management systems, etc.) is required.
• Experience is deploying, configuring & maintaining checkpoint unified threat management systems is required.
• Minimum 3 years of experience in planning, designing & management large enterprise network is desirable.
• Proven analytical & problem solving abilities.
• Experience working in a team oriented, collaborative environment.

Education / certifications:

• High school diploma is required.
• Certifications in CCSA, CCSE & CCNA is required.

Team management

• This role has no team management responsibility.

Further information

• Qualified female candidates are encouraged to apply for this role.