ICT Officer

Purpose of the Job

• The purpose of the ICT Officer position is to provide support on specific technical competences related to program and support development.
• You can read more about this position at Job Description & NRC Grade Structure

Generic responsibilities

• Ensure adherence with NRC policies, tools, handbooks and guidelines
• Implement delegated support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function
• Ensure proper filing of documents

Specific responsibilities

• Provide full IT support and Provide network solutions for NRC Kandahar Area Office, Active Directory structure, remote control/support, firewall, antivirus installation and other relevant software & hardware.
• Pro-actively recognize requirements of NRC Kandahar, area Office employees and provide training for network users.
• Ongoing network implementation occasioned by opening/closing of NRC Kandahar Area Office & Guesthouse.
• Analysis of problems, finding and delivering permanent solutions to problems, pro-actively troubleshooting and providing durable solutions to re-current problems.
• Submission of both weekly and monthly reports on all activities achieved during the past month/week.
• Ensures IT procedures & policy are followed in NRC Kandahar, Area Office & Guesthouse.
• Provides IT support & help desk facility.
• Different software configuration and installation.
• Maintain IT equipment and software inventory weekly and Filing IT item damage reports.
• Handover of IT items; managing IT stock; taking the repairable IT items to workshop.
• Back-up of data regularly/systems.
• Online control of IT system in NRC Kandahar Area Office.
• Server configuration guided by ICT Coordinator.
• Trouble shooting and protection the NRC network systems against Mal wares, ad wares, Malicious & virus’
• Update Windows, anti-virus/malware software, and other software with patches and new version
• Implement and administer the office network according to HQ Field IT Policies and Procedures
• Supervise installations performed by third parties such as cabling, Internet connection, etc.
• Implement and enforce security on the network and prevent misuse of the IT resources
• Set up and ensure reliable Internet connectivity
• Configure and install workstations, printers, client software etc.
• Regular service and maintenance of ICT Accessories in quarterly.
• Control, management and tracking of all ICT assets.
• Any other activities assigned by the supervisor

Generic professional competencies: 

• Bachelor in IT or Computer Science.
• Three years’ working experience in IT field.
• Experience from working ICT field in a humanitarian, INGO, UN agencies, ISPs
• MCSE, MSCA, CCNA, CompTIA, MCP Course/Certification will be plus point.
• Provide basic training to end users on both hardware and applicable software.
• Very good knowledge and understanding of Windows 2003, 2008 2012, 2016 and 2018 Server, Active Directory, windows domain environment – DNS, DHCP, TCP/IP, remote control, Dell/HP, Cisco, Networking. Back up data system.
• A+ Hardware with Networking.
• Good knowledge of anti-virus and Cisco firewall / Devices software
• Good Knowledge of Cisco & Microsoft network environment.
• understanding of other IT matters – Office 2010,2016, windows 10, e-mail PST, OST, File knowledge
• Having Ability to install and working with different Operating systems
• Good communication, Organizational, team working and interpersonal skills
• Fluency in English language – written and spoken (fluent), Pashto and Dari

Source: https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2019/requisitions/job/15772