ICT Technical Writer (PSA-4: Part-time 50%)

United Nations Educational, Scientific and Cultural Organization (UNESCO)


Job description

United Nations University (UNU)

UNU is an international community of scholars engaged in policy-oriented research, capacity development and dissemination of knowledge in furthering the purposes and principles of the Charter of the United Nations. The mission of UNU is to contribute, through research and capacity building, to efforts to resolve the pressing global problems that are the concern of the United Nations and its Member States.

For the past four decades, UNU has been a go-to think tank for impartial research on human survival, conflict prevention, sustainable development, and welfare. With more than 400 researchers in 12 countries, UNU’s work spans the 17 Sustainable Development Goals’ full breadth, generating policy-relevant knowledge to effect positive global change. UNU maintains more than 200 collaborations with UN agencies and leading universities and research institutions across the globe.

About Office/Institute

The UNU Campus Computing Centre (C3) serves as the technology arm of the United Nations University, providing responsive, user-focused and cost-effective information and communications technology (ICT) solutions that assist UNU and its institutes in successfully achieving their respective missions. In fulfilling this responsibility, C3 is committed to guiding the University’s strategic technology direction and overseeing the coordination and support of ICT infrastructure, resources, and services in alignment with the University’s mission and goals.

C3 are seeking a talented Technical Writer to join their team and play a key role in developing clear, concise, and well-structured governance and regulatory documents in English, related to ICT. This includes areas such as ICT security, data governance, and other relevant regulations within the ICT domain.


Under the supervision of Chief of ICT, the incumbent will be responsible for the following tasks:

1. Policy Development and Documentation:

  • Collaborate with subject matter experts and stakeholders across the UNU ICT network to develop standardized ICT policies.
  • Draft and revise governance and regulatory documents, including policies, procedures, standards, guidelines, and white papers.
  • Participate in working groups to identify and prioritize policies for development.
  • Ensure all documents are accurate, consistent, and meet all regulatory and legal requirements.

2. Process and Workflow Documentation

  • Work with the UNU ICT network to map and document internal processes for internal consumption.
  • Develop and maintain templates and style guides for consistent document creation.
  • Coordinate with the C3 team to ensure outputs meet requirements.
  • Collaborate with the C3 team and other stakeholders to solicit feedback, identify user needs, and evaluate satisfaction and effectiveness of ICT documents.

3. User Guides and Communication

  • Translate complex technical concepts into clear, concise, and easy-to-understand documents for various audiences (technical and non-technical).
  • Produce user guides related to ICT policies, workflows, services, and applications.
  • Communicate and collaborate with various stakeholders (internal and external to C3) to understand their ICT needs and expectations.
  • Provide feedback and suggestions for improving the quality and usability of ICT documents and resources.

4. Research and Compliance

  • Maintain a comprehensive understanding of relevant ICT regulations and industry best practices.
  • Conduct research and stay up to date on emerging trends in ICT governance and regulations.
  • Review general standards and guidelines for compliance and risk management for ICT projects and initiatives.
  • Produce materials providing advice and guidance for ICT staff and stakeholders on ICT governance and regulatory issues and best practices.

5. Perform other duties as assigned by supervisor.

Key Performance Indicators

  • Timely and quality completion of assigned drafting tasks
  • Quality and level of engagement in policy development process



  • Inclusion – Take action to create an environment of dignity and respect for all, regardless of age, culture, disability, ethnicity, gender, gender identity, gender expression, geography, grade, language, nationality, racial identity, religion, sex, sex characteristics, sexual orientation, social origin or any other aspect of identity.
  • Integrity – Act ethically, demonstrating the standards of conduct of the United Nations and taking prompt action in case of witnessing unprofessional or unethical behaviour, or any other breach of UN standards.
  • Humility – Demonstrate self-awareness and willingness to learn from others.
  • Humanity – Act according to the purposes of the United Nations: peace, dignity and equality on a healthy planet.


  • Connect and Collaborate – Build positive relationships with others to advance the work of the United Nations and work coherently as One UN
  • Analyse and Plan – Seek out and use data from a wide range of sources to understand problems, inform decision-making, propose evidence-based solutions and plan action
  • Deliver Results with Positive Impact – Hold oneself and others accountable for delivering results and making a positive difference to the people and causes that the United Nations serves
  • Learn and Develop – Pursue own learning and development and contribute to the learning and development of others
  • Adapt and Innovate – Demonstrate flexibility, agility and the ability to think and act in novel ways


1) Education and certification

  • High School Diploma or Bachelor’s degree in Technical Writing, Communications, or a related field (or equivalent experience).

2) Required skills and experience

  • Minimum 4 years with High School Diploma or 2 years with Bachelor’s degree of relevant working experience in ICT policy drafting and development emphasizing on drafting governance and regulatory documents in the ICT domain (e.g. ICT security and data governance).
  • Proven ability to translate complex technical concepts into clear and concise language for various audiences.
  • Excellent writing, editing, and proofreading skills.
  • Strong understanding of grammar, punctuation, and style guides
  • Experience with document management systems and content management systems a plus.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with subject matter experts.
  • Strong literacy with ICT and critical thinking skills.
  • Experience working in a fast-paced environment.
  • Other desirable skills: Initiative, ability to work with limited supervision, familiarity with UN system.

3) Language Requirements:

  • Fluency in English is required
  • Knowledge of another UN official working language is an asset.


The successful candidate will be employed under PSA contract. UNU offers an attractive compensation package including an annual net salary (of/in the range of) JPY 236,041.67 – JPY 269,041.67, commensurate with the experience and qualifications of the candidate. Benefits include 30 days annual leave (15 days annual leave for part-time 50%) and a health insurance scheme.

UNU is not liable for any taxes that may be levied on the remuneration you receive under this contract. Payment of any such taxes remains the sole responsibility of PSA holders.

Duration of contract

The duration of the initial contract is 1 year. This is Personnel Service Agreement (PSA) contract with UNU, with the possibility for renewal subject to requirements and satisfactory work performance. The combined duration on a PSA contract with UNU may not exceed six (6) years. The mandatory age of retirement for PSA holders is 65 years.

Starting date

1 August 2024

How to Apply

To apply to UNU, you will not need an account. Instead, we ask that you:

  • Apply via the apply link;
  • fill out the UNU P11 Form (please avoid using similar forms provided by other United Nations organisations);
  • provide a motivation statement (in the P11 form); and
  • answer a few questions that are tailored to the position.You may wish to refer to the UN Values and Behaviours Framework for more information.

Application Deadline

2 June 2024


Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview, background checks, and references.

Special Notice

Staff members of the United Nations University are international civil servants subject to the Rector’s authority. They may be assigned to any of the activities or offices of the United Nations University. The Rector reserves the right to appoint a candidate at a level below that advertised. UNU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities to apply and become part of the organisation. Applications from developing countries, and from women are strongly encouraged. Eligible internal applicants are also encouraged to apply. UNU has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNU, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.

If you have supervisory function you need to have awareness on gender related issues.

Information about UNU rosters

UNU reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNU at the same grade level and with similar job description, experience and educational requirements.

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