CIBC
Job title:
Identification Theft Consultant, Fraud, Distant- Bilingual
Firm
CIBC
Job description
We’re constructing a relationship-oriented financial institution for the fashionable world. We want proficient, passionate professionals who’re devoted to doing what’s proper for our purchasers.
At CIBC, we embrace your strengths and your ambitions, so you’re empowered at work. Our workforce members have what they should make a significant influence and are really valued for who they’re and what they contribute.
To study extra about CIBC, please go to
What you will be doing
You’ll work within the Fraud Credit score and Debit playing cards Contact Centre workforce. As an Fraud Agent, you’ll be chargeable for guaranteeing the supply of service to each Exterior and Inside prospects in step with CIBC’s imaginative and prescient of profitable buyer loyalty by service excellence. You’ll use intensive analytical means, resolve all complicated or tough issues referring to Fraud Purposes, Account Takeovers, Comfort Cheques, and Funds referred by different areas of CIBC or different exterior sources in addition to from our monitoring techniques.
Please be aware that the beginning date is March eleventh, 2024 and it is a full time everlasting place. A fast be aware in your availability – our Contact Centre is open Monday to Sunday, 7:00 am to midnight. We’d like so that you can be versatile between these hours.
At CIBC we allow the work setting most optimum so that you can thrive in your position. You’ll be able to successfully carry out all work actions remotely, and can solely be required to be on-site on an occasional foundation.
We’ve launched into an Agent@Dwelling distant work program. All staff are required to fulfill the Agent@Dwelling program necessities and be capable of attend your main work location inside two hours’ discover for any business-related functions.
Agent@Dwelling Program Necessities:
Potential to work independently as an Agent@Dwelling with a safe workspace, in a room or workplace with a door that closes it off from noises and distractions.
Wired Web connection, able to repeatedly supporting wonderful name high quality and high-speed response charge (Web connection might be related to modem by arduous cable (not wi-fi) with a minimal obtain velocity of 15 mbps and add velocity of 10 mbps)
Satellite tv for pc web suppliers are prohibited and can’t be used as a result of influence on name high quality and the steadiness of service
How you will succeed
Investigation- Establish suspected fraudulent actions utilizing data of danger administration ideas, insurance policies and procedures to mitigate fraud and reduce losses to CIBC & in an environment friendly and well timed method to fulfill productiveness targets.
Evaluation – Use sound resolution making expertise to react rapidly to incoming calls/referrals and make sound selections in conditions the place restricted data/ambiguity exists together with reviewing buyer’s profiles, transactions and banking historical past to reduce publicity to loss, and defend CIBC and our purchasers privateness
Collaboration – Establish, refer and escalate various kinds of fraud to related areas throughout the Identification Theft Response Fraud Contact Middle to, Fraud Technique, Company Safety, Loss Administration, Consumer Care, Ombudsman Workplace, VISA, and Intria) to be successfully investigated and resolved.
Who you’re
You’ll be able to reveal expertise in COINS/ECIF, PRM, TSYS and CRS is an asset.
You set our purchasers first. You have interaction with goal to seek out the proper options. You go the additional mile, as a result of it is the proper factor to do.
You perceive that success is within the particulars. You discover issues that others do not. Your essential considering expertise assist to tell your resolution making
You act like an proprietor. You thrive if you’re empowered to take the lead, go above and past and ship outcomes
Values matter to you. You convey your actual self to work and you reside our values – belief, teamwork and accountability
You are fluent in French and English to serve our purchasers in the neighborhood.
What CIBC Provides
At CIBC, your targets are a precedence. We begin together with your strengths and ambitions as an worker and attempt to create alternatives to faucet into your potential. We aspire to present you a profession, moderately than only a paycheck.
We work to acknowledge you in significant, personalised methods together with a aggressive wage, incentive pay, banking advantages, a advantages program*, outlined profit pension plan*, an worker share buy plan, a trip providing, wellbeing assist, and MomentMakers, our social, points-based recognition program.
Our areas and technological toolkit will make it easy to convey collectively nice minds to create modern options that make a distinction for our purchasers.
We domesticate a tradition the place you possibly can specific your ambition by initiatives like Function Day; a paid break day devoted so that you can use to put money into your progress and improvement.
*Topic to plan and program phrases and situations
What it is advisable know
CIBC is dedicated to creating an inclusive setting the place all workforce members and purchasers really feel like they belong. We search candidates with a variety of talents and we offer an accessible candidate expertise. When you want lodging, please contact
You might want to be legally eligible to work on the location(s) specified above and, the place relevant, should have a legitimate work or research allow.
Job Location Mont-1155 Rene Levesque seventh
Employment Sort Common
Weekly Hours 37.5
Expertise
Anticipated wage
Location
Montreal, QC
Job date
Solar, 31 Dec 2023 03:41:22 GMT
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