Implementation Lead

Job title:

Implementation Lead

Company

Manulife

Job description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementHybridJob DescriptionThe Global High-Net-Worth (Global HNW) Life Insurance Business was formed in 2023 to leverage Manulife’s enterprise-wide capabilities in serving this customer segment. By bringing together Manulife Bermuda with Manulife Hong Kong’s and Manulife Singapore’s International Brokerage Channel, the GHNW business can capitalize on the strengths of the three business units to accelerate growth in the HNW and Ultra HNW markets.Manulife Bermuda is viewed as a leader in the Global High-Net-Worth life insurance market with capacity to write insurance on residents in over 150 countries. For 20 years, we have delivered value through innovation, driven growth through differentiated products and provided superior service by partnering with our third-party distributors to identify better ways to access and serve our customers.The Implementation Lead will report to the Director of Product Management and be responsible for overseeing the successful technical planning, project management, and implementation of new HNW life insurance products. This role will involve collaborating with internal teams to develop industry-leading products.Responsibilities:Establish and maintain a program management framework to support the oversight and execution of product initiativesAct as a product subject matter expert and assist the Product Manager in the development of contracts, illustrations and other technical aspects of product developmentCollaborate with global teams to prioritize requests with internal and external stakeholdersEngage with Pricing, Marketing, Legal, IT and Distribution to ensure the smooth launch of new productsAct as a change agent and leverage new concepts (e.g. Human-Centered Design) to embrace new ways of working and move the business forwardEffectively communicate to motivate, empower, and align people and teams across the organizationBuild beneficial networks to achieve collective business goalsKnowledge / Skills / Competencies:Bachelor’s degree required, MBA or other postgraduate degree preferredSuperior problem-solving skills, including the ability to take on complex challenges, design and communicate concrete action plans, and implement solutionsExcellent project delivery/management skills, demonstrated success implementing multi-faceted plans that span multiple working teams/divisionsCompelling ability to communicate with both technical and non-technical stakeholdersAbility to effectively influence others, negotiate, and garner support to achieve intended outcomesTechnology-savvy, leveraging technology to plan, innovate, and drive resultsBusiness acumen, knowledge of the international high-net-worth market would be an assetStrategic thinking, ability to think broadly and strategically, including making decisions in the face of ambiguityWhat motivates you?

• Obsessing about customers, listening, engaging and act for their benefit.
• Thinking big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity!
• We create opportunities to learn and grow at every stage of your career!
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Salary & BenefitsThe annual base salary for this role is listed below.Primary Location Toronto, OntarioSalary range is expected to be between $86,325.00 USD – $155,385.00 USDIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Expected salary

Location

Toronto, ON

Job date

Thu, 18 Jul 2024 04:28:10 GMT

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