Implementation Specialist, Provisioning

Job title:

Implementation Specialist, Provisioning

Firm

World Relay

Job description

Your function:The Provisioning workforce works with prospects in executing the technical onboarding of World Relay’s companies in a post-Gross sales, pre-Assist part by working carefully with buyer IT groups, and retaining consumer enterprise customers up to date on the implementation progress. Implementation Specialists are trusted consumer advisors serving to make sure that the options meet every buyer’s distinctive requirement whereas organising companies appropriately and easily. This workforce is accessible 24×7 for working with prospects globally.The first perform of Implementation Specialists is to offer immediate and courteous implementation experience for World Relay’s superior companies. They construct robust relationships with consumer’s implementation workforce members, work properly underneath strain, keep a constructive perspective, and meet consumer mission deadlines in an environment friendly {and professional} method. They set buyer expectations, talk internally to make sure duties are on schedule, and provide ideas to mitigate dangers and keep away from delays. Additionally they advocate buyer care over customer support.Implementation Specialists are extremely organized to work with a number of purchasers in several implementation phases concurrently. They possess wonderful interpersonal and communication expertise with excellent phone and electronic mail etiquette. Additionally they have robust analytical and downside fixing expertise with important consideration to the smallest particulars resulting in a near-error free observe file. Intermediates can work independently in addition to in a workforce setting with minimal supervision and are snug working underneath strain in a fast-paced, multi-tasking setting with assorted obligations. They train common sense to proactively and independently clear up issues and make selections whereas updating administration on at-risk objects.Your job:

• Accountable for World Relay product suite implementations together with third celebration, converter primarily based companies, and social media archiving
• Setup, and help within the adoption of, World Relay Message
• Monitor the completion of escalated tickets, make sure that tickets are accomplished in a well timed method; get hold of clarification from technical employees on excellent tickets
• Help Enterprise Growth on pre-sales resolution configurations and proof of idea/trial implementations
• Full implementations for purchasers with as much as 500 customers; exceptions could happen, primarily based on complexity
• Validate information and message move meets compliance necessities
• Guarantee errors or omissions in Provisioning documentation or wiki articles are addressed
• Carry out peer critiques of latest service implementations
• Work with companions, purchasers, and exterior internet hosting suppliers to ascertain archiving by way of IMAP and SMTP connectivity to World Relay
• Work with purchasers’ in-house non-Trade mail servers to setup connectivity and archiving to World Relay
• Set up connectivity to, and acceptable archiving from small combined, migrating, and/or clustered electronic mail server setting
• Setup archiving for companies requiring World Relay software program deployed in buyer environments
• Configure SAML authentication and Single-Signal On integration in addition to Listing Sync Providers for non-enterprise prospects
• Handle Multi-tenant setups with a wide range of technical and non-technical contacts
• Lead prospects’ customized message archiving ingestion for message suppliers not working with the Product Crew
• Carry out duties of Junior employees as enterprise wants require it
• Help Junior workforce members with any questions they might have
• Advert hoc duties and obligations because the enterprise requires

About you:

• 1 to three Years in SaaS implementations or equal expertise is right
• Technical Buyer Service or customer support name heart is an asset
• Common understanding of domains, networking rules, message move, electronic mail protocols, and DNS
• A confirmed historical past of earlier successes in a setting the place minimal route was supplied
• Familiarity with Salesforce and Confluence WIKI is a plus together with the usage of trouble-ticket and help info methods
• Information of Microsoft Trade, Office365, Google G Suite, and/or Domino Server expertise, significantly round journaling, is an asset
• Superior information of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) expertise is an asset
• Proficiency with MS Home windows-based PCs and command line interface
• Cisco IronPort expertise, significantly round disclaimer engines and egress filtering, is an asset
• Display information and expertise in mission planning and mission administration strategies and instruments
• MCSE, MCITP, CCNA and different trade certifications are fascinating

Anticipated wage

Location

Halifax, NS

Job date

Wed, 20 Mar 2024 06:59:45 GMT

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