Implementation Specialist, Provisioning
World Relay
Your function:The Provisioning workforce works with prospects in executing the technical onboarding of World Relay’s companies in a post-Gross sales, pre-Assist part by working carefully with buyer IT groups, and retaining consumer enterprise customers up to date on the implementation progress. Implementation Specialists are trusted consumer advisors serving to make sure that the options meet every buyer’s distinctive requirement whereas organising companies appropriately and easily. This workforce is accessible 24×7 for working with prospects globally.The first perform of Implementation Specialists is to offer immediate and courteous implementation experience for World Relay’s superior companies. They construct robust relationships with consumer’s implementation workforce members, work properly underneath strain, keep a constructive perspective, and meet consumer mission deadlines in an environment friendly {and professional} method. They set buyer expectations, talk internally to make sure duties are on schedule, and provide ideas to mitigate dangers and keep away from delays. Additionally they advocate buyer care over customer support.Implementation Specialists are extremely organized to work with a number of purchasers in several implementation phases concurrently. They possess wonderful interpersonal and communication expertise with excellent phone and electronic mail etiquette. Additionally they have robust analytical and downside fixing expertise with important consideration to the smallest particulars resulting in a near-error free observe file. Intermediates can work independently in addition to in a workforce setting with minimal supervision and are snug working underneath strain in a fast-paced, multi-tasking setting with assorted obligations. They train common sense to proactively and independently clear up issues and make selections whereas updating administration on at-risk objects.Your job:
About you:
Halifax, NS
Wed, 20 Mar 2024 06:59:45 GMT
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