Information and Communication Technology (ICT) Officer

Position Title : Information and Communication Technology (ICT) Officer
Duty Station : Washington DC, United States of America
Classification : Professional Staff, Grade P3
Type of Appointment : Fixed term, one year with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 03 June 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:
   Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates include:
All external candidates, except candidates from non-represented member states.

Context:

Under the overall supervision of the Chief of Mission (CoM) and direct supervision of the Senior Resources Management Officer (SRMO), technical oversight of the Regional Information Management and Technology Officer and relevant central ICT teams, and close collaboration with the Resettlement Support Center (RSC) Project Manager and USRAP Information System Owner, the ICT Officer will supervise and manage the Information Technology and Communications (ICT) operations in the Country Office (CO).

This role will coordinate and support the implementation and standardization of Information and Communication Technology (ICT) activities in the Country office. It will participate in aligning the technological resources with the organizational and operational goals to ensure compliance with National Institute of Standards and Technology (NIST). The appointee will actively engage in the development and execution of ICT related projects, develop, and implement ICT business continuity and disaster recovery plans. The incumbent will supervise the ICT Team and build relationships with key stakeholders, including in humanitarian emergencies.

Core Functions / Responsibilities:

ICT Unit Management and Team Support

• Manage ICT resource use within the Unit to support the Country Office and USRAP operational needs.
• Support the alignment of ICT Unit’s activities with the broader organizational strategy and NIST compliance requirements.
• Supervise the ICT Team and conduct effective performance management and promote a cooperative work environment.

Support ICT Business Relationship Management

• Coordinate with HQ, Regional, Country Office leadership and Project Managers to understand their needs.
• Support in translating business challenges into practical ICT solutions to ensure the efficient functioning of CO operations.
• Represent IOM in discussions and initiatives with external stakeholders including UN country ICT working groups.

Manage and Coordinate ICT Operations and Services

• Manage and coordinate the ICT operations and services to align with Country Office and USRAP/RSC programme goals and priorities and in compliance with established Service level Agreements (SLAs).
• Provide technical, strategic and tactical planning, organization, direction and reporting through monitoring and evaluating of USRAP/RSC ICT project progress and provide accurate and timely reports to management.
• Facilitate the implementation of modern workspace solutions in the Country Office to enhance employee digital experience.
• Identify and assess areas for improvement in ICT infrastructure and solutions and advise management in implementing these improvements.
• Support the efficient procurement and provision of ICT-related equipment, supplies, and services to meet business requirements.

Implementation of Country Office Cyber Security Program

• Respond promptly to information security incidents, mitigate risks, and escalate complex issues to the relevant specialist teams/units for resolution.
• Oversee the information management, technology, and security operations in line with USRAP/RSC business requirements and organizational strategy in close consultation with USRAP Information System Owner and the central ICT Teams to ensure compliance with the NIST framework and IOM security requirements.
• Plan, coordinate, implement, and monitor compliance of NIST cybersecurity standards and guidelines to ensure that any changes take place in a controlled and auditable manner, including relevant ICT records and documentation.
• Coordinate with the central ICT information security unit to support the roll out of cyber security efforts.
• Identify assets that require protection and implement the controls in the security and privacy plans.
• Document changes to planned control implementations based on the “as-implemented” state of controls.

Data Management and Digital Innovation

• Maintain data systems and analytic reports, ensuring data accuracy and insights to support data-driven decision-making.
• Support in the implementation and evaluation of digital innovation initiatives
• Promote creativity and innovative digital solutions and adoption of technology to serve IOM operations.

Additional Responsibilities

• Perform such other relevant duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Cybersecurity, Computer Engineering, Computer Science, or a related field from an accredited academic institution with five years of relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience.

Experience

• Experience in management of ICT functions in an international organization or an international agency in a field location;
• Proven experience in IT security, particularly in compliance and standards, with a focus on NIST cybersecurity frameworks and guidelines;
• Experience in managing risk, implementing, and maintaining security controls, and responding to and recovering from cyber security incidents;
• Proven experience in engaging with stakeholders to understand business needs and translate to digital solutions;
• Hands on experience in planning, design, development, implementation, and maintenance of computer information systems; and
• Experience in management and implementation of networks in multisite environments.

Skills

• Proficiency in NIST cybersecurity frameworks and standards, with the ability to apply them in diverse organizational contexts;
• Demonstrated ability to supervise and train teams to work effectively and harmoniously; • Project management skills for efficient roll-out of ICT initiatives;
• Demonstrated ability to communicate with business leaders and those with limited technical background effectively;
• Knowledge of database management and data processing systems.
• Demonstrated ability to handle confidential data in a professional, responsible and mature manner;
• Familiarity with global IT security trends and the ability to adapt NIST standards to evolving security threats and technologies;
• Knowledge of Windows Operating System, NetworkSystems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, MS Telephony, MS Office 365 apps, Antivirus Software, and utilities;
• Ability to design and implement digital innovations to improve business processes;
• NIST or IT Security Certification such as CISSP, CISM, CISA, CRISC, NCSP etc is an added advantage;
• A certificate in project management (PMP or Prince2), Business Relationship Management, andor IT service management (ITIL) is an added advantage;
• Certificate in any of the following: Cisco Certified Network Associate (CCNA), Microsoft Certified System Administrator (MCSA); Cisco Meraki Solutions Specialist; Microsoft 365 Fundamentals Certified is a distinct advantage; and
• Relevant certification in system and cloud computing is a distinct advantage.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written).

Fluency in French and/or Spanish is desirable. Working knowledge of another official UN language (Arabic, Chinese, and Russian) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes 1

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.