Information Management (IM) Officer (Internal Candidates Only)

BACKGROUND 

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crisis and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Since 2007, IRC has worked with refugees and other vulnerable populations in Jordan. Working in coordination with the humanitarian community and the Government of Jordan, the IRC’s assistance programs for children in Jordan include Zaatari camp and urban-based refugee assistance (Mafraq, Ramtha, Irbid).

SCOPE

The Information Management (IM) officer will work closely with other sectors to effectively harmonize and integrate the MEAL across the different sub-sectors of IRC, bringing them in line to have integrated and high-quality services to clients.

As part of IRC’s MEAL unit, the IM officer will be responsible for overseeing and supporting the data and information management process for the IRC’s program portfolio in in Jordan including Health, Education, Women Protection and Empowermentand Economic Recovery and Development (ERD) programming.  The IM Officer will ensure that IRC’s data collection and information management systems for existing and new activities are efficient, harmonized and integrated across sectors, and reliable, and that data is used to inform program decision making. The IM Officer will play a key, hands-on role in achieving harmonization of M&E efforts in Jordan during IRC’s on-going implementation process.

RESPONSIBILITIES

Data Management and Technical Quality

• Lead the management of the data collect tools such as (ONA, Commcare), and develop new applications, tools, techniques or methods to improve workflow.
• Trouble shoot day-to-day issues faced by the programs and the MEAL staff and volunteers/ Assessors, including tablet and software assistance and data analysis.
• Trouble shoot day-to-day issues faced by the systems used by the programs such as Health Information System (HIS) and the Non- GBV system users to handle these issues either technically or that issues need to be reflected correctly on system databases and/or Physical Files.
• Provide support on preparing monthly internal and external technical reports, and works closely with Senior MEAL manager and the MEAL officers to submit correct, timely reports
• Ensure that all program data collected including beneficiary count numbers (on a monthly basis), the annual statistics numbers  and progress against indicators is protected, accessible, accurate, and reliable.Provide data visualization: Tableau, DHIS and Power Bi dashboards, tables, charts, GIS maps as needed by the programs and the MEAL teams.
• In collaboration with the Senior MEAL manager, design and implement a dissemination plan for all information products (e.g. situation reports, data, maps).
• In collaboration with the Senior MEAL manager, apply regional information management standards, policies and procedures to guide related activities.
• Create map layouts, map templates, map icons, generate maps, generate reports and insure that the maps and reports are stored in the database correctly.
• Review datasets for deficiencies or errors, correcting any incompatibilities where possible, for improved data quality; follow-up with data collections teams for clarification on missing, incomplete or incorrect data.
• Develop guidelines regarding information management, ensuring data security and protections are in place and in line with IRC global policies and donor requirements.

Program cycle support

·Support the MEAL team in preparation for the Project Cycle Meetings (PCM) by using the projects’ Dashboards to ensure that technical action points are followed up promptly.

·Prepare technical support for internal and external narrative reports within agreed deadlines using IRC and donor formats, and according to the Reports Writing SOPs.

·Support in updating program-relevant SOPs with reference to the IMPACT framework to ensure guide quality of implementation.

·Support needs assessment, research studies, etc. ensuring key data are in place for advocacy points.

·Develop guidelines regarding information management, ensuring data security and protections are in place and in line with IRC global policies and donor requirements.

Staff/Talent Management & Performance

·Work with the senior MEAL manager to build the capacity of team members and identify resources and materials to support and empower the staff in relevant technical and management competencies related to information management.

·Adhere to and act by the IRC Global HR Policies and Procedures and communicates through word and example a high standard of compliance with all applicable policies and regulations.

External Relationships, Partnerships & Coordination

·Ensure close collaboration with IRC’s partners including capacity sharing on information management and data systems strengthening.

·As needed, participate actively in different forums, meetings, and reviews with IRC partners including the relevant ministries, governmental bodies, civil society, private sector, and academic stakeholders.

Ensure regular communication with the senior MEAL manager and other departments regarding the project’s progress and processes including finance, grants, and partnerships.
Minimum Qualifications:

REQUIREMENTS

·Approximately 2- 4 of years work experience in database management and analysis, ideally in the international humanitarian or development field with exposure to ICT for Development initiatives.

·Degree in Computer Science or equivalent (statistics, data analysis, data-driven computation etc).

·Proven experience with tools like .Net environment, Android Studio, CommCare, Tableau, Power Bi, DHIS, and Excel.

·Excellent visual design sense regarding clear and accurate presentation of data.

·Ability to work in a multi-cultural environment and travel as required to project field sites

·Self-directed, able to independently set priorities and solve problems with minimal guidance; comfortable working with unit members who are travelling 25-50% of the time.

·Excellent interpersonal, oral and written communication skills; demonstrated ability to successfully work in a fast-paced environment within and across departments/functions, and develop positive relationships with locally and remote based staff.

·Excellent spoken and written English and Arabic language skills.

·Raising community awareness about access and eligibility to services, expected staff behavior and community feedback and safeguarding mechanisms, and how to use them.

·Collecting and recording community feedback while carrying out project activities.

·Reporting on community needs, preferences, and feedback to their supervisor.

·Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in the IRC Jordan office.

·Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

This job description can be modified at any time according to changes in the IRC activities or in the context

Working Environment: This position is based in Amman with field visits to program areas. The security situation in the IRC intervention areas is calm and the security department of IRC shares regular security updates to keep the management and staff informed about the new developments.

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other benefits and allowances.

IRC is an Equal Opportunity Employer. IRC considers all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures