Infusion Coordinator/Medical Assistant 2

Yale University


Yale Health – Intermediate Care Facility


University Job Title

Medical Assistant 2

Bargaining Unit

L34 – Local 34 (Yale Union Group)

Compensation Grade

Labor Grade D

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

University Health

Total # of hours to be worked:


Work Days/Hours (Other than Standard)

Fulltime, 40 HRS; Weekdays, 8:00 am – 4:30 pm; Weekdays, Varies. Flexible schedule. Early mornings, evenings, weekends, holidays/recess periods may also be required. Participates in extended hours rotation.

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

55 Lock Street
New Haven, CT 06511

Position Focus:

In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 42,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world and is committed to an inclusive workplace. We are celebrating over 50 years of service to the Yale community. Our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, a 24/7  Acute Care Department, a 17-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

As a member of the Infusion Team at Yale Health, provide seamless, coordinated, and compassionate care at every patient encounter at Yale Health as a Medical Assistant in the clinical setting. Performs very high-level complex scheduling for all types of Infusions and Injections and related procedures within the department. Performs the work of a traditional medical assistant, including vital signs and CLIA testing, as necessary. Additional responsibilities include:

Coordinates complex schedules with department manager, hospitals, patients, staffing coordinator, and other outpatient Infusion facilities. Maintains ongoing contact with all team members and directly coordinates the scheduling with the patient, pharmacy, and the nursing team. Schedules diagnostic tests and specialized appointments for patients in other departments ensuring the appropriate sequence of tests and procedures. Ensures patients are provided with specialized instructions. Schedules infusions and injections for patients. Coordinates available dates and coordinates the scheduling of multiple tests, procedures, and lab work. Ensure that all occur in appropriate order and occur in a timely manner. Coordinated available dates of appointments and schedules pre- and post-treatment. Initiates schedule changes, as necessary. May perform pre-certification. Coordinates availability of equipment, staffing, and visits. Notifies pharmacy and clinical staff of changes to daily schedules. Coordinates internal specific procedures and collects documentation and data. Provides (2) formal in-service training sessions for department related to scheduling. Develops process improvements and participates in quality assurance projects. Performs the role of a traditional medical assistant, as necessary. Performs all CLIA waived testing conducted in department.

Essential Duties

1. Instructs and acts as a source of information for other Medical Assistants. 2. Serves as a source of information for on‐going training and support issues pertaining to section. Identifies areas for improvement in workflow, systems, coverage and continuity of care issues. 3. Effectively and appropriately communicates recommendations and suggestions to management. Ensures clinic is running at optimal efficiency and staffed appropriately. Provides guidance and instruction to medical assistants on on‐going clinic operations. 4. Ensures staffing levels are sufficient, all examination rooms and clinical areas are appropriately stocked, all equipment is properly maintained and in compliance with requirements. Determines appropriate inventory levels and maintain levels in anticipation of clinic needs. 5. Selects, sets up, and maintains medicals supplies and equipment. Serves as a resource for medical staff and clinicians in order to resolve patient conflict and other complex and challenging care issues. 6. Prepares patients for continuing care after treatment and ensures continuity of treatment plan. Schedules and coordinates patient and test appointments, as needed. Provides alternative solutions to problems and offer resolutions to scheduling issues and conflicts. 7. Provides physical care and carries out therapeutic and medical regimens. Obtains patient histories and medical information. Assesses, reports and records vital signs and measurements. Collects specimens. 8. Observes patients for physical or emotional changes. Report observations. Facilitates timely processing of referrals for internal and external vendors. 9. Coordinates and oversees preceptorship, mentoring, orientation and training for all new medical assistants within the section. Develops training curriculum. Oversees chart preparation and adherence to visit type guidelines in order to support and improve efficiency for each clinician’s schedule. 10. Enters registry data as required and on a timely basis. May provide training and oversight to other medical assistants as registries continue to develop. May provide additional administrative support, including front desk coverage, as directed.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate’s degree; or little or no work experience and a Bachelor’s degree in a related field; or an equivalent combination of experience and education.

Required Skill/Ability 1:

Highly motivated, articulate team player with excellent independent judgment abilities, organizational and follow-through skills. Outstanding interpersonal skills with an emphasis on customer service and the ability to develop positive working relationships. Professional demeanor.

Required Skill/Ability 2:

Ability to coordinate multiple tasks in a fast-paced clinical setting with a calm and pleasant personality. Well-developed communication skills with the ability to initiate and foster effective and appropriate communication among staff at all levels of the healthcare team.

Required Skill/Ability 3:

Ability to respond effectively and appropriately when dealing with difficult situations. Well-developed critical thinking skills.

Required Skill/Ability 4:

Previous demonstrated ability in an ambulatory care setting and familiarity with clinical workflow, policies and procedures and department specific experience relevant to specific department population. Proficiency in clinical systems applications, including electronic medical records. Demonstrated ability with proper labeling and handling of specimens.

Preferred Education, Experience and Skills:

Experience with set up and assisting with minor procedures; proficiency with Cadence Epic, IDX, MyChart and patient portals, Microsoft Office Suite including Word and Excel.

Required Licenses or Certifications

Certification by the American Association of Medical Assistants of American Registry of Medical Assistant (or the ability to get certification/registration within 90 days of employment).

Weekend Hours Required?


Evening Hours Required?


Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It’s Your Yale website.

COVID-19 Vaccine Requirement

Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).


Yale University is a tobacco-free campus

View or Apply
To help us track our recruitment effort, please indicate in your email – cover/motivation letter where ( you saw this job posting.

Job Location