Insurance Call Center Customer Service Associate in Saddle Brook, New Jersey

Professional. Polite. Efficient. Positive Attitude. Good Time-Management Skills.

All these terms make up our Insurance Call Center Customer Service Associate. This position is responsible for handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service transactions.

This job offers you:

• Business hours: Monday through Friday, 8:00am-4:30pm

• Competitive wage – $22.00-$24.40

• Remote/Full-Time/Temp to Perm Opportunity

Manpower doesn’t stop there. We also offer:

• MyPath, a college tuition program that offers a free education up to a BS Degree.

• Skill certification courses specific to Call Center, Accounting and Team Lead roles.

• Recognition Programs – a time to celebrate YOU and your accomplishments.

• Weekly paychecks.

• Health, dental, life insurance benefits as well as stock options.

Interested in learning more about this role?

Minimum Skills and Competencies:

• Bring your high school diploma or GED equivalent. Have 2-3 years of professional call center experience preferred.

• May require a life and health license, based on business unit requirements.

Functional Skills:

• Insurance background is preferred (health and life).

• Excellent level of communication skills (both written and verbal).

• Exceptional computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders).

• Flexible and adaptable to business requirements for changes needed to service the customer.

• Collaborate with peers and management on special projects and committees.

• Apply good use of time management skills.

• Able to prioritize and multi-task.

You are expected to:

• Resolve routine, complex, and unique questions/issues.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Employ probing questions and actively listening to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.

• Demonstrate accuracy in processing changes to customer policies based on the information provided and identify opportunities for cross-sales (if applicable).

• Possess working knowledge of insurance policies and related processes and procedures.

• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them, including any follow-ups required on our customers’ part and updates as warranted.

• Remain current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools.

• Input and track into the appropriate databases.

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ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.