Intake and Enrollment Coordinator / Human Services Program Specialist 1 in St. Paul, Minnesota

Working Title: Intake and Enrollment Coordinator

Job Class: Human Services Program Specialist 1

Agency: Human Services Department

• Job ID : 83917

• Location : St. Paul

• Telework Eligible : Yes, Tuesdays & Thursdays in office

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 02/05/2025

• Closing Date : 02/25/2025

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : DHS-Central Office / HIV Support

• Work Shift/Work Hours : Day shift

• Days of Work : Monday – Friday

• Travel Required : No

• Salary Range: $22.61 – $32.71 / hourly; $47,209 – $68,298 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 – MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

This position has a flexible work arrangement that may allow for Telework or a mixture of working in our office and Telework; Tuesdays and Thursdays required in office.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you’ll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Intake and Enrollment Coordinator will coordinate and more efficiently collaborate and assist in moving applications and associated documents through the determination process for Ryan White, Program HH and AIDS Drug Assistance Program (ADAP) eligibility, and to act in an expert capacity for policy and procedural issues. Responsibilities include:

• Work in collaboration with other HIV operations staff, government professionals, case managers and stakeholders to review program HH applications and related documents.

• Support the review, editing, and implementation of Program HH eligibility, enrollment, and insurance policies and procedures, as well as integration within the HIV Supports Division.

• Work with large datasets and in using data for program delivery and business process improvement.

• Initiate new projects to increase services or improve data integrity

This position will assist in developing policies and procedure for new work including and improving efficiency and effectiveness of operations while improving services to clients and ensuring compliance with federal and state guidelines.

Responsibilities include, but are not limited to:

• Lead the work to ensure timely intake processing, a critical component for the whole team’s work

• Act as a liaison for HIV management to assure accurate data and to triage all intake and eligibility

• Lead the work with other staff and program management to cases for compliance with federal, state and departmental policies and procedures.

• Use datasets from multiple systems to conduct data analysis for program implementation and data integrity

• Develop and maintain a case audit tool and perform case audits that address the quality of work and the correct application of policies and procedures

• Develop policies and procedures; and make recommendations for technology systems changes to support implementation of a new initiative for insurance assistance including making eligibility determinations and payment authorizations while complying with federal and state statutes and rules and the HIV program policies and procedures

• Develop or maintain systems and processes to problem solve data issues to help address duplicate records and data errors in at least five data system including resolving duplicate record like PMIs or name discrepancies

• Lead the work to develop Program HH/ADAP policies and procedures relevant to their role, including working to adjust policies and procedures to support equitable access to services and reduce access and outcomes disparities for diverse people living with HIV

Minimum Qualifications

2 years advanced administrative support, paraprofessional, or technical experience

OR

Associate degree in related field and 1 year advanced administrative support, paraprofessional, or technical experience

OR

Bachelor’s degree in related field

Experience must demonstrate the following:

• Knowledge of HIV Supports Division policies, procedures, processes, programs, funding sources and business goals

• Experience with Medicare, Minnesota’s Medical Assistance (MA) program including Medical Assistance for Employed Persons with Disabilities (MAD-EPD), and MinnesotaCare, as they apply to HIV/AIDS-related benefits

• Understanding of HIV/AIDS and ADAP program requirements and work processes

• Experience in federal and state policy analysis and evaluation and investigation

• Principles, techniques and demonstrated experience in working with large datasets and in using data for program delivery and business process improvement

Preferred Qualifications

• Other federal, state or local resources for individuals with HIV/AIDS (e.g., Minnesota Health Care Program, Minnesota Comprehensive Health Association, Patient Assistance Programs or PAPs,and RWP funded agencies)

• Advocacy organizations, specialty clinics and case management entities that work with clientele affected by HIV/AIDS

• Experience in federal and state policy analysis and evaluation and investigation

• Research and data analysis principles, methods, and techniques

• Principles, techniques and demonstrated experience in working with large datasets and in using data for program delivery and business process improvement

• Variety of experiences working effectively with others from different backgrounds and/or cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS – The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.