Intake Specialist, Asylum Seekers Case Management Pilot Program

Requisition ID: req51910

Job Title: Intake Specialist, Asylum Seekers Case Management Pilot Program

Sector: Program Administration

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD 23.75 – 26.78 Hourly

Location: Los Angeles, CA USA

Work Arrangement: In-person

Job Description

• Maintain up-to-date knowledge and eligibility criteria for CMPP Asylum Seekers Case Management Project and other IRC in Los Angeles asylum-seeker eligible Programs.
• Conduct initial intake and eligibility screenings for walk-in clients to be referred to CRCL for approval and refer them to CMPP County Consortium organizations depending on eligibility and requested services.
• Support program outreach efforts by contacting potentially eligible individuals and service provider agencies, providing information detailing program information and participant eligibility requirements.
• Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Provide referrals to other services as identified in the service plans and connect clients to services identified. 
• May train and lead the activities of support staff, volunteers, and interns.
• Attend relevant training courses and meetings at the local and national level. 
• Other duties as assigned.

• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with asylum seekers, refugee and/or other immigrant populations strongly preferred.
• Experience in working in a trauma-informed setting and handling confidential information preferred.
• Knowledge of local community social services and navigating the social service system, preferred.

• Fluent in English, both spoken and written and proficiency in language(s) spoken by IRC’s clients is desired, including Spanish, Russian, French, Haitian Creole, Mandarin, Cantonese, Farsi, Dari and Wolof. 
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Ability to navigate sensitive subjects with vulnerable populations.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Demonstrated success working and communicating effectively in a multi-cultural environment. 
• Proven ability to contribute both independently and as a key team member. 
• Attention to detail and accuracy in work product.
• Possess a valid driver’s license and access to a personal, insured vehicle that is reliable and in good working order. 
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.