Intake Specialist, HSPRS

SCOPE OF WORK: 

The Intake Specialist is a full-time position that will support IRC’s Home Study and Post Release Services (HSPRS) for Unaccompanied Children (UC).  The role will focus primarily on intakes and data entry to ensure IRC is complying and on target with the number of cases per the funder’s contract. 

This position is part of an anticipated 36-month contract. 

The IRC’s Home Study and Post-Release Services (HSPRS) for unaccompanied children in the U.S. is growing from six current IRC offices to more than 17 offices throughout the US. This is a national, multi-million-dollar project with ambitious delivery goals in a short time frame. 

The goals of the Home-Study Post Release Services Program (HS/PRS) are to:

• Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsor’s care (Home Study)
• Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsor’s homes and linking children to resources in the community (Post Release Services).

Major Responsibilities:

Responsibilities include, but are not limited to:

• Complete all duties assigned that relate to the acceptance of the referral within the UC portal system.
• Evaluate the Post Release Services case referral as Level 1 or Level 2 based on the parameters set by the program, which may include screening for victimization, such as domestic violence, sexual violence, and human trafficking.
• Coordinate with Regional Coordinators, Supervisors and Case Managers to ascertain capacity for Level 1 and Level 2 cases prior to intake and case acceptance.
• Collect intake level data from the UC Portal necessary for data entry into IRC’s ETO database.
• Perform moderate to high volume of data entry in IRC’s ETO database.
• Notify relevant parties of case acceptances, including Case Mangers, Supervisors, Regional Coordinators, and UC shelters.
• Generate a weekly capacity report to ensure the program is on target to meet its case acceptance goal set by the funder.
• Work with the Assistant Director to address deficiencies found regarding the intake process and make recommendations accordingly.
• Assist in development and facilitation of in-service training related to the intake process and levels of Post Release Services.
• Facilitate transfer cases internally at IRC and to other PRS providers.
• Other duties as assigned.

Job Requirements:

Education: High School diploma required. Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Relevant professional experience in human services with a minimum of 2 years of experience is strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire (initiated by IRC after acceptance of the position).

Working Environment:

• Remote work
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.