Intermediate Auto Claims Advisor/Adjuster (Hybrid)

Job title:

Intermediate Auto Claims Advisor/Adjuster (Hybrid)

Company

Aviva

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Intermediate Auto Claims Advisors – empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you!As an Intermediate Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.To meet our customer’s needs, you must be available to work on a rotating shift schedule during the hours of 8am to 6pm on Monday through Friday.Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.What you’ll do:Guide customers through the claims process by investigating their auto collision claim and looking after their needsComply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.Work autonomously in a digital environmentActively participate in ongoing training to keep up to date with best practices in claims handlingContribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experienceWhat you’ll bring:1- 2 years Auto Claims Adjusting experience is an asset1-2 years’ experience in a Call Center Environment is an assetExcellent oral and written communication skillsBilingualism is an Asset! (French and English)Ability to work in a digital environment and undertaking online tasksGenuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experienceAbility to work within and positively add to our organizational culture and valuesWhat you’ll get:Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.Outstanding Career Development through our tailored career progression plan within the Auto Claims departmentPaid professional development education (Controlled Insurance Program designation)Corporate wellness programs to support our employees’ physical and mental healthOur work environment:A diverse, inclusive and vibrant team culture where you can thrive by bringing your whole self to work.Regular social and team building eventsEmployee recognition programAt Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions. We’re also the best in the market at providing our customers with an online service so we want people who are passionate about digital customer experiences.We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Expected salary

Location

Ottawa, ON

Job date

Sun, 21 Jul 2024 02:02:12 GMT

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