CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more
Background information – Company specific:
Assist360 is the medical & travel assistance company that provides peace of mind for those working in fragile & conflict areas.
Our Global Response Centre, based in Cape Town, South Africa works closely with our local in country teams to respond to medical emergency situations for Committed To Good (CTG) & other clients
Background information – Role specific:
During the 6 month internship the candidate will work with a variety of departments within the organization such as client services, network management, medical desk & operations.
Role objectives:
Operations:
Assist in emergency operations: Support the coordination of emergency response activities, including monitoring emergency situations, communicating as first responders & updating response plans.
Liaising via phone & email with clients and providers. Corresponding with medical desk for medical reviews, medical claims & medical guidance on cases.
Data management: Collect, analyse & maintain emergency response data. Ensure accurate documentation of incidents & activities.
Administrative support: Perform general administrative tasks such as scheduling meetings, preparing reports & maintaining emergency contact lists. This also includes the processing of claims & raising of PO’s.
Additional duties: Perform other duties as assigned by the Operations Manager
Client services:
Research potential clients for medical assistance services.
Assist in communicating with clients via email & phone.
Respond to client inquiries, gather relevant information & provide updates.
Follow up on action items resulting from client meetings.
Network management:
Research potential clients worldwide.
Contact, attend meetings & contract networks providers / facilities worldwide.
Liaise via email & telephone with potential providers & existing providers.
Update network database continuously.
Create & maintain network maps & data.
Project reporting:
This role reports to the Global Operations Manager.
Key competencies:
Must be a recent graduate.
Must be clear & should have effective verbal & written communication.
Ability to adjust to new tasks & environments quickly.
Ability to work well within a team & collaborate with others.
Ability to prioritise tasks & manage time effectively.
Critical thinking & ability to find solutions to challenges.
Proactively seeking out tasks & opportunities to contribute.
Ensuring accuracy & thoroughness in tasks.
Team management:
This role has no team management responsibility.
Further information:
Location: Cape Town, South Africa (candidates to be based in Cape Town).
Duration: 6 months.
Qualification: Recent graduate in a relevant field (e.g., healthcare management, business administration, international relations, emergency management) is preferred.
Sector experience: None required.
Nationality: South African citizens or in the possession of a valid work visa / permit.
Languages: Fluent in English (essential).