International Consultant (Development of Grievance Redress Mechanism App), Freetown, Sierra Leone, 50 days over 3 months

UNICEF works in a number of the world’s hardest locations, to succeed in the world’s most deprived kids. To avoid wasting their lives. To defend their rights. To assist them fulfill their potential. 

Throughout 190 international locations and territories, we work for each little one, in every single place, daily, to construct a greater world for everybody. 

And we by no means hand over. 

For each little one, a champion 

Please entry UNICEF Sierra Leone info here and here

How are you going to make a distinction? 

The Authorities of Sierra Leone (GoSL) is at the moment implementing a number of social safety (SP) programmes. The World Financial institution-financed Social Security Internet Mission (SSNP) supplies help to the GoSL in its efforts to construct a Social Safety system and to offer well timed revenue help to an elevated variety of poor households through a consolidated strategy. The Mission additionally funds measures to stop corruption and to ascertain an impartial grievance redress mechanism (GRM) as a channel for beneficiaries and different stakeholders to lift grievances, complaints, or corruption experiences concerning the challenge. This consultancy is aimed to develop a cell app to interface with the web-based grievance redress system to handle the grievance decision workflow.


Aims and Objective of the Consultancy

  • Develop a cross-platform Home windows, iOS and Android cell utility to facilitate grievance submission, monitoring, and backbone.
  • Present customers with an intuitive interface for submitting grievances, attaching related paperwork or media if essential.
  • Allow real-time monitoring of grievance standing and progress.
  • Implement mechanisms for directors to handle grievances, assign duties, and talk with stakeholders.
  • Guarantee knowledge safety and privateness in accordance with related laws.
  • Launch utility within the App Shops


Scope of Work:

The consultancy covers the next areas of accountability:

  • Conduct necessities gathering and evaluation to know stakeholder wants and preferences.
  • Design person interfaces (UI) and person expertise (UX) prototypes for the cell utility.
  • Develop the cell utility, together with front-end and back-end elements.
  • Implement options for person authentication, role-based entry management, and knowledge encryption.
  • Combine notification programs to maintain customers knowledgeable concerning the standing of their grievances.
  • Conduct testing and debugging to make sure the app features easily throughout totally different gadgets and working programs.
  • Present documentation and coaching supplies for end-users and directors.

To qualify as an advocate for each little one you should have… 

  • A complicated college diploma (Grasp’s or larger) in pc sciences, software program engineering or associated discipline with eight years of related skilled expertise in software program growth.
  • Expertise and experience in growing cell purposes, notably within the space of grievance administration.
  • Understanding of the challenge necessities and talent to fulfill them inside the specified timeline.
  • Direct involvement or important expertise in growing the present web-based grievance redress system or comparable programs within the discipline of social safety or governance.
  • High quality of proposed resolution, together with UI/UX design, safety measures, and scalability.
  • Possesses expertise collaborating with growth companions, worldwide organizations, or authorities companies concerned in social safety packages or comparable initiatives.
  • Prior expertise working in Least Developed International locations (LDCs) or comparable contexts, with a confirmed monitor document of efficiently implementing tasks in resource-constrained environments.
  • Fluency in English is required. Information of one other official UN language (Arabic, Chinese language, French, Russian or Spanish) or an area language is an asset. 


Please entry the complete TOR right here: Download File VA TOR – Grievances Reporting Mechanism App Consultant.pdf

For each Little one, you exhibit… 

UNICEF’s values of Care, Respect, Integrity, Belief, Accountability, and Sustainability (CRITAS). 

 To view our competency framework, please go to  here

UNICEF is right here to serve the world’s most deprived kids and our world workforce should replicate the range of these kids. The UNICEF family is committed to include everyone, no matter their race/ethnicity, age, incapacity, gender identification, sexual orientation, faith, nationality, socio-economic background, or some other private attribute.

UNICEF provides reasonable accommodation for consultants/particular person contractors with disabilities. This will likely embrace, for instance, accessible software program, journey help for missions or private attendants. We encourage you to reveal your incapacity throughout your utility in case you want affordable lodging in the course of the choice course of and afterwards in your project. 

UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and targets of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF additionally adheres to strict little one safeguarding ideas. All chosen candidates might be anticipated to stick to those requirements and ideas and can subsequently endure rigorous reference and background checks. Background checks will embrace the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to offer extra info to conduct a background examine. 


Solely shortlisted candidates might be contacted and advance to the following stage of the choice course of. 

People engaged beneath a consultancy or particular person contract won’t be thought-about “workers members” beneath the Workers Laws and Guidelines of the United Nations and UNICEF’s insurance policies and procedures, and won’t be entitled to advantages supplied therein (similar to go away entitlements and medical insurance coverage protection). Their situations of service might be ruled by their contract and the Basic Situations of Contracts for the Providers of Consultants and Particular person Contractors. Consultants and particular person contractors are accountable for figuring out their tax liabilities and for the fee of any taxes and/or duties, in accordance with native or different relevant legal guidelines. 

The chosen candidate is solely accountable to make sure that the visa (relevant) and medical insurance required to carry out the duties of the contract are legitimate for all the interval of the contract. Chosen candidates are topic to affirmation of fully-vaccinated standing in opposition to SARS-CoV-2 (Covid-19) with a World Well being Group (WHO)-endorsed vaccine, which should be met previous to taking over the project. It doesn’t apply to consultants who will work remotely and aren’t anticipated to work on or go to UNICEF premises, programme supply areas or instantly work together with communities UNICEF works with, nor to journey to carry out features for UNICEF at some stage in their consultancy contracts. 

Marketed: 26 Mar 2024 Greenwich Normal Time
Deadline: 08 Apr 2024 Greenwich Normal Time

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