International Customer Service Representative in Lake Zurich, Illinois

Description:

Responds to inquires received via e-mail and by telephone from established accounts and sales force relating to product and availability, shipping and general company information, as well as processes and coordinates all documents relating to international ordering and shipments. Must understand the many facets of international business to assure the highest level of service to our customers.

• Receive and process all international orders for products

• Coordinate international shipments

• Identify and prepare necessary export documents for delivery, cooperating with distribution department, and making sure of completion of a timely and successful delivery

• Resolve customer inquiries and complete all customer quote requests

• Set up and maintain customer database with accurate updates

• Understand and interpret terms and conditions, special pricing agreements, and customer contracts

• Recommend additional or alternative products or shipment solutions to meet customer needs

• Ensure customer satisfaction

• Assist and support international department with marketing analysis, report writing, and travel arrangements

• Coordinate International Trade Shows from the sign up to the set-up

• Cooperate to the development of international marketing material, such as brochures, flyers, POP, monthly newsletter

• Interact and cooperate with every level of the organization to ensure the highest level of service to our customers

• Minimum international traveling

• Other duties as assigned

Additional Skills & Qualifications:

Must Haves:

• 3-5 years of international customer service experience within a manufacturing company

• Order entry of international customers

• ERP systems such as AS400, SAP, etc.

Nice Haves:

• Microsoft Excel for tracking data and order entry

• Professional Client Emailing Skills

  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

  ▪ Medical, dental & vision

  ▪ Critical Illness, Accident, and Hospital

  ▪ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

  ▪ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

  ▪ Short and long-term disability

  ▪ Health Spending Account (HSA)

  ▪ Transportation benefits

  ▪ Employee Assistance Program

  ▪ Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.