International Relations Officer

Position description

The Private Care Directorate is seeking an enthusiastic Chinese (Mandarin or Cantonese) speaker patient relation officer to support the Chinese patients and the International Centre Team.

The post holder will be responsible for ensuring the provision of interpreting and translation services with an excellent standard of customer service to the international patient and the hospital colleagues.

The post will focus on interpreting for Chinese patients and their families and serve as their advocate as we fulfil the mission of putting patients first. You will work collaboratively with the interdisciplinary team to ensure the highest quality of compassionate care to provide the best possible positive patient/family experience.  

Additionally, the post holder will work with the marketing, international and external parties to translate Chinese marketing materials update Chinese social media and website

Main duties of the job

To be responsible for providing administration, interpretation and excellent customer service for all patients, relatives and staff attending The Royal Marsden, Chelsea. The post holder will be 
working closely with the multi-disciplinary team, including nursing and medical staff, allied health professionals and clerical staff both within the Private Care Directorate and throughout the Trust. This patient-facing role will coordinate the administration functions of the patient’s 
pathway and ensure that any enquiries are dealt with efficiently. Dealing with a large number of Chinese patients the post holder will speak fluent Chinese. 

There will be a level of supervisory duties to support patients with interpretation services across all 3 sites. Additionally, the post holder will work with the marketing, international and external parties 
to translate Chinese marketing materials and update Chinese social media and website.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

• Provide translation services to all services users either on site, video interpretation or meetings.
• Responsible for providing document translation for patients
• Responsible for collating and recording daily interpreting/translating activities
• Responsible for providing and allocating staff to patients who require interpreting / translation services across 
  all 3 sites
• Provide support and guidance for bereaved families. Assist with necessary arrangement including registering 
  the death and liaising with undertaker and Trust facilities department. 
• Work closely with the marketing team to support and guide them on latest marketing materials and external 
  platforms
• Liaise with external parties (UK and International) to promote services at The Royal Marsden with an aim to 
  increase referrals volumes.

Qualifications

Qualifications

Essential criteria

• Educated to degree level or evidence of equivalent level of ability/ NHS experience
• Experience in area of specialty

Desirable criteria

• Qualification in Interpretation

Skills / Abilities / Knowledge

Essential criteria

• Highly organised approach and ability to prioritise your own work as well as others.
• Work under pressure and proactively manage a busy workload
• Self-motivated with a proactive approach to problem solving
• Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services and patients sponsors.
• Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers
• Have excellent keyboard skills and be able to work continuously at a computer
• Strong sense of quality and able to lead by example, ensuring that customer service is given high priority
• Native Fluency in English and Mandarin or Cantonese
• Ability to work with a high degree of flexibility including working hours

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

 As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.  We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Application instructions

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