IT 2nd Line Service & Support Engineer

Job title:

IT 2nd Line Service & Support Engineer

Company

London South East Colleges

Job description

About the role:Please note we don’t have a fixed closing date but instead will close the role when we have sufficient applicants to interview so apply soon to not miss out!The RoleWe are seeking an enthusiastic and determined individual to be responsible for the delivery of a professional and responsive IT support service to demanding service levels. You will be working as part of the IT Services team to provide IT support services that are delivered within operational levels across multiple sites.Post-holders will be expected to undertake 2nd line problem solving as well as network administration tasks. You should have experience of working in an IT support role, ideally in a multi-user/site environment, along with previous experience of supporting users in an Active Directory and Hyper V environment. You should have knowledge of Windows 10 & 11, Office 365 suite, and other educational software and networking technologies. Additionally, experience of working with both a PC and Mac platform and using SCCM would be an advantage.Skills and ExperienceThe successful candidate will have excellent communication skills both written and verbal. It is essential that you incorporate continuous improvement in your work and have a desire to meet or exceed service targets. Initiative, customer focus and the ability to prioritise under pressure will help ensure the team continue to provide a highly valued service to the college. LSEC is committed to invest in staff to enable them to develop their skills via certified training.About YouAbout UsThe CollegeLondon South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi-Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa£65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.Benefits The benefits package includes annual leave of 27 days (excluding bank holidays) plus 3 efficiency closure days during Christmas, up to 2additional College closure days, and leave for volunteering (pro rata for part time staff).There are excellent pension schemes, including employer contributions(Teachers’ Pension Scheme, Local Government Pension Scheme or Nest). Staff also have access to our Employee Assistance Programme, free onsite parking, salary sacrifice cycle to work/bike loan scheme and annual season ticket loan. Youwill have access to onsite gym at Bromley, discounts in inhouse restaurants and hair and beauty treatments.AccreditationsAs employers, we recognise and embrace our legal and quality-assurance framework responsibilities, and use these frameworks, as well as other accreditations and schemes, to further develop our development and progress of Equity, Diversity and Inclusion. We also acknowledge that there is always more that we can learn, and so we use these accreditations to provide an external lens and share/gain best-practice information.In line with KCSIE (Keeping Children Safe in Education) guidance we conduct social media checks for all candidates who are shortlisted for roles in order to ascertain their suitability to work with children and young adults.Equal OpportunitiesLondon South East Colleges is fully-committed to being an Equal Opportunities Employer, and creating a diverse and inclusive workspace, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion/belief, sex, gender identity, sexual orientation, disability, age, parental status and/or marital/partnership status.As a Disability Confident -Committed employer, we will offer an interview to any applicant that declares they have a disability and meet the minimum job role criteria.If you have accessibility needs and/or require any adjustments for the application and interview process, please let us know.If you have any specific enquires about the role, please email us atAs the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children’s Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College’s DBS policy covers the recruitment of ex-offenders which is available upon request.

Expected salary

£25265 – 30023 per year

Location

Bromley, Greater London

Job date

Sun, 06 Oct 2024 05:30:37 GMT

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