The Asia Foundation, a leading international development NGO with headquarters in San Francisco and offices in 18 Asian countries seeks a qualified Philippine national based in Metro Manila.
Summary of Job Responsibilities
The successful candidate will support the IT Manager and deliver prompt and cost-effective technology support and solutions to the PH Office.
The successful candidate will have an essential role in assisting and meeting compliance of devices and users with IT policies and best practices, ensuring business resilience and continuity, regular maintenance and repairs, and developing staff IT skills and technology to improve business outputs and processes.
The successful candidate will need good analytical and interpersonal skills, a strong customer service-oriented mindset, should be open to help, support, and address their colleagues’ IT concerns.
Requirements
Experience
Minimum of two (2) years of relevant experience in IT infrastructure, hardware, and software.
Education
Minimum of Bachelor’s degree in Computer Engineering, Computer Science, Electronics and Communication Engineering, Information Technology, or related field.
Knowledge and Skills
- Professional training on computers, competent in Windows and Apple computers and mobile devices, endpoint support, protection, and management
- Experience on server management, AD, TCP/IP protocol, file shares, permissions, group policies, and networking equipment configuration, and troubleshooting
- Proficiency with Microsoft and Google platforms
- Possesses basic business written and verbal communication skills
- Ability to actively listen, communicate, and work effectively in a diverse global environment with various levels of user training
- Customer service skills and user-oriented in their performance of duties
- Working knowledge of the industry’s change management, documentation, and best practices
- Initiative to manage own time and solve problems with appropriate upward referral
- Ability to learn, follow, and adapt The Asia Foundation’s policies and technical procedures to achieve optimum operational capacity
Job Responsibilities
IT Administration
- Administer the day-to-day network processing, operation, monitoring, data backup and recovery, and troubleshooting of the TAF PH offices’ network
- Respond to user support tickets and requests and escalate as needed
- Inteact and liaise with Foundation staff, partners, and service providers
- Conduct onboarding and other IT-related training for staff
- Maintain IT data room and network services, IT equipment and peripherals, such as firewalls, routers, switches, servers, data communication, and video conference equipment
- Assist in the development of the office’s business site and applications
- Perform other duties related to IT Support, as may be assigned by senior management
IT Management and Control
- Manage IT systems and computing devices for the Foundation’s endpoint management and protection. Document specifications, applications, utilities, and other relevant interfaces
- Assist in ensuring user compliance with internal policies and procedures and that equipment meets specifications and hardware standards, and generate technical and administrative reports periodically
- Give technical recommendations related to the organization’s acquisition of hardware, software, and other network equipment
How to apply
APPLICATION GUIDELINES:
Applicants must complete and send in The Asia Foundation Application Form (https://tinyurl.com/TAFApplicationReqs), and portfolio (optional). Applicants may send in the requested documents to recruitmentPH@asiafoundation.org before the set deadline.