Under the guidance and direct supervision of the ASYCUDA Regional Coordinator for the Pacific, the ICT Associate provides ICT technical support services to user administration in the Pacific region.

The ICT Associate should promote a client-oriented approach.

Summary of Key Functions:

• Implementation of ICT strategies and introduction/implementation of new technologies
• Effective functioning of the UNCTAD/ASYCUDA hardware and software packages
• Networks administration
• Provision of web management services
• Provision of administrative support   
• Facilitation of knowledge building and knowledge sharing

1. Implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and  procedures for the UNCTAD/ASYCUDA technology environment.
• Provision of inputs to elaboration of internal policies and procedures on the use of ICT.

Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management.

• Development and update of the ICT annual plan.
• Provision of support to the use of ASYCUDA (UNCTAD’s customs management system) functionality for improved business results and improved client service

2. Ensures effective functioning of the UNCTAD/ASYCUDA hardware and software packages focusing on the achievement of the following results:

• Support effective functioning (installation, operation, and maintenance) of all UNCTAD/ ASYCUDA hardware equipment and acquisition of hardware supplies.
• Installation of commercial and ASYCUDA software and related upgrades.
• Support development of new automation tools using ASYCUDA-developed platforms.
• Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
• Support for the implementation of UNCTAD/ASYCUDA systems.

3.

Ensures efficient networks administration focusing on achievement of the following results:

• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the CO desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
• Troubleshooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Maintenance of up-to-date parameters of information for the network clients and electronic mail.
• Implementation of backup and restoration procedures for local drives.

Maintenance of backup logs. Organization of off-site storage of backups.

• Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
• Timely LAN Infrastructure and Internet connectivity upgrade to meet UNCTAD/ASYCUDA requirements.

4. Provides web management services focusing on achievement of the following results:

• Support development and maintenance of the UNCTAD/ASYCUDA official website ensuring that the content is updated and meets the requirements of UNCTAD.
• Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, knowledge management systems).

5.Provides administrative support focusing on achievement of the following results:

• Provision of advice on and assistance in procurement of new equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
• Maintenance of an up-to-date inventory of the software and hardware.
• Maintenance of the library of reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the UNCTAD Procurement Unit.

6.

Ensures facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Participation in organizing trainings for the operations/projects staff on ICT issues.
• Participation in organizing trainings for ASYCUDA user countries in the Pacific.
• Synthesis of lessons learned and best practices in ICT.
• Sound contributions to knowledge networks and communities of practice.

The key results have an impact on the overall efficiency of the Country Office, including improved business results and client services, and the seamless operation of mission critical applications hosted by the CO for Pacific countries’ Customs and Immigration Departments.

Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

• Demonstrates commitment to UNCTAD/ASYCUDA’s mission, vision and values.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional Competencies:

• Knowledge Management and Learning
• Shares knowledge and experience and provides helpful advice to others in the office.
• Ability to develop systems for structuring, codifying and providing access to information and knowledge.
• Development and Operational Effectiveness
• Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance.
• Good knowledge of server and PC/LAN operating systems, Linux, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of network administration, Java programming.
• Ability to supervise and train support staff.
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.

Leadership and Self-Management

• Focuses on result for the client and responds positively to feedback.
• Consistently approaches work with energy and a positive, constructive attitude.
• Demonstrates openness to change and ability to manage complexity

Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) are desirable.