IT Cooling Systems Product Manager

Overview

MEPPI is looking for an IT Cooling Systems Product Manager to manage the planning, launch, and marketing of the information technology (IT) and mechanical cooling business for Critical Power Solutions Division (CPSD). The IT Cooling Product Manager will serve as the primary contact between the customer and CPSD from product planning, marketing and launch, customer proposal process, delivery of equipment and transition to Service Management.

Essential Functions

• Lead project teams to plan, develop, release, and launch and promote new IT Cooling products, updates, upgrades, and add-ons.
• Lead the development and implementation of short and long-term IT cooling portfolio strategies. Identify and prioritize new IT Cooling products, upgrades, and updates, and outline the strategic vision for a complete portfolio.
• Research, analyze and compile detailed requirements for product development and the realization of IT Cooling and packaged (IT cooling + UPS systems) sales initiatives. Suggest product cost improvements and lead the planning of future product developments/customization in coordination with MEPPI and MEHITS organizations.
• Gather, utilize, and distribute market intelligence, competitive analytics, sales feedback, and voice of the customer surveys and interviews. Perform market research to benchmark competitors’ IT Cooling offerings, capabilities, and pricing.
• Develop pricing for IT Cooling offerings that align with market value, division strategies, and business objectives. Develop and maintain relevant portions of price book including IT Cooling solution configuration structure, part numbers, and descriptions.
• Prepare and facilitate meetings with senior management from MEPPI, MEHITS, and MELCO to ensure activities, projects, and objectives are aligned with the IT Cooling products strategy.
• Manage IT Cooling products and solutions throughout the lifecycle including identifying, advocating, and prioritizing existing product gaps and value-adding enhancements, revising related marketing efforts, resolving customer satisfaction issues, and addressing obsolescence.
• Monitor, analyze, and report on business system data on a recurring basis to measure commercial and technical performance of the IT Cooling solution portfolio. Manage the portfolio in accordance with findings.
• Develop and maintain customer relationships. Identify business opportunities with new and existing customers within CPSD.
• Lead and support IT Cooling sales by conducting product demonstrations and supporting factory witness tests both domestically and internationally in collaboration with MEHITS.
• Work with the MEPPI Service Center to develop and expand the service offerings for the IT Cooling products. Facilitate training between MEHITS and the MEPPI Service Center.
• Further the goals and positive, professional image of CPSD by conducting business with other MEPPI departments, other MELCO entities, visitors, and customers in a timely and cooperative manner.

Qualifications

• Bachelor’s degree in mechanical engineering with a minimum of 7 years of experience with applications engineering and/or outside technical sales experience in IT or mechanical cooling, or equivalent education and experience.
• Advanced knowledge of direct expansion and variable refrigerant flow cooling systems, chiller systems and indoor computer room air conditioning (CRAC) and computer room air handling (CRAH) units.
• Ability to read, understand and create technical drawings and material.
• Advanced interpersonal, communication and presentation skills required to communicate with customers, employees, and suppliers.
• Advanced computer skills, with emphasis on Microsoft Office products, CAD software and ERP business systems.

MEPPI offers its employees competitive salaries, commensurate with qualifications and experience, as well as comprehensive benefits including:

• 401(k) Program
• Medical, Dental, Vision and Life Insurance
• Vacation
• Paid Holidays
• Employer sponsored programs including Flexible Work Arrangement, Wellness, and Professional Women’s ERG, HOPE (community outreach)
• Onsite Fitness Center and Café
• Employee Discounts
• Flexible Spending Accounts
• Volunteer opportunities
• Paid Parental Leave