IT Coordinator I – School of Architecture in Austin, Texas

Work performed by the IT Coordinator will span multiple, concurrent projects often under pressure of hard deadlines and/or time limitations. Specific needs can change throughout the semester. Daily Operational Support Advanced troubleshooting for core technology services: printing, plotting, equipment checkout, digital fabrication, etc. Address and resolve high-priority issues with a sense of urgency. Analyze and provide hands-on support on inquiries for hardware and software, ranging from simple to complex inquiries and/or mainstream and specialized equipment. Assists in maintaining IT inventory, including purchasing equipment, preparing end-of-life machines, and maintaining supplies and peripherals.IT CoordinationParticipates in technical planning for IT-related areas by developing and deploying workflows and best practices for new technologies, including in coordination with Liberal Arts Information Technology Services. Provide technical support for events by coordinating equipment and staff coverage for lectures, symposia, exhibitions, and other events.Maintains and updates accurate information across several systems, including inventory records, knowledge base, and network shares. Lead and participate in other projects and functions as assigned.Customer ServiceDeliver excellent customer service, coordinating activities with IT staff lead.Gather information on issues and coordinate responses to ensure resolution. Follow up on issues with the goal of solving problems quickly and skillfully.Establish close communication and positive working relationships with faculty, staff, and students. Exercise good judgment and makes decisions to support defined goals and objectives within existing guidelines.