IT Officer

Department: Programs Operation

Location: Abuja

Reports to: Administration Manager

Who we are:

Population Services International (PSI) is the world’s leading non-profit social marketing organization. We are a diverse group of over 5,000 entrepreneurial development professionals located in over 40 countries committed to making it easier for all people to lead healthier lives and plan the families they desire. PSI is using its global presence and 50+ years of experience to help reimagine healthcare. We are working to shape market systems, shift policy and funding, and strengthen global capacity to better support consumer empowered healthcare.

Join us!

We are seeking a proactive and detail-oriented Administrative Assistant to provide comprehensive administrative support to the team at Population Services International (PSI). The ideal candidate will be highly organized, possess strong communication skills, and be able to multitask effectively in a fast-paced envirnment.

Your contribution

You will be responsible for the following:

• Respond to end user requests for hardware and software related technical assistance.
• Setting up and managing office 365 user accounts and subscriptions.
• Setting up SharePoint document libraries and permission.
• Supporting users accessing office 365 services.
• Window 10 deployment and user computer setups.
• Internet connectivity troubleshooting.
• Deploy and maintain all internet IT services for PSI, including managing IT inventory.
• Install, troubleshoot, and repair issues with computers, printer/copies, mobile devices and other equipment.
• Maintain all hosted applications/resources on onsite server or external servers.
• Assist with procuring and configure equipment and ensure proper asset management.
• Configure appropriate equipment and system access for employee onboarding and provide technology related education and ongoing support.
• Test and apply OS installs and upgrades and upgrades administrative tools and utilities.
• Maintain WI-FI access points, conference room technical equipment and printers.
• Maintain anti-virus/malware software deployment.
• Manage backup, restore, and recovery support for PSI data.
• Maintain IT security policies and procedures to ensure systems and data are protected.
• Develop and maintain a disaster recovery plan for the organization.
• Proactively identify technology and end-user risks/concerns and implement strategic solutions and controls in a timely manner.
• Maintain communications and working relationships within the organization and with outside IT service providers.

What are we looking for?

We are looking for a highly ambitious individual a passion in public health, willing and able to learn by doing in a very demanding position. In particular, we are looking for:

• Good University Degree/HND in Computer Science or any other related field
• Minimum of 3 years relevant work experience relevant to ICT
• Excellent working knowledge of Microsoft packages, systems and Applications
• Excellent working knowledge of ‘Windows’ based desktop and server operating systems
• Excellent problem-solving and resolution abilities on a wide range of software, hardware and network issues
• Good experience in info-graphics design and development
• Ability to set-up IT equipment for the office
• Ability to advice, communicate effectively and assist a range of non-technical users within an organization.
• High standards of integrity and approachability

The candidate we hire will embody PSI’s corporate values:

• Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
• Pragmatism: You will strive to deliver the best possible result with the resources available. You will not be paralyzed by a need to make things perfect.
• Honesty: You own your mistakes and are open about your shortcomings – it is the only way you will learn and improve.
• Collaboration: You will quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you will not succeed.
• Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt.
• Commitment: You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.