IT Officer, Engineering

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. 

ITS Vice Presidency Context:

• The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations.

Unit Context

ITSDW Department Context

• The Digital Workplace department within ITS provides global communications and client services, products, and support for all member organizations across the World Bank Group. Services provided by ITSDW include unified communications (Telephony, Audiovisual, and Videoconferencing), end-user device and mobility service provisioning, IT support (Helpdesk, front-line IT support and IT training), for the entire World Bank Group, as well as coordination and implementation of all infrastructure projects facing World Bank Group country offices.

Position Overview:

• This position is a part of the ITS Device Management and Provisioning (ITSPR) unit under ITSDW. The AV/VC Project Manager provides comprehensive project management, documentation, coordination, and follow up on projects for Audio Visual (AV) and Video Conferencing (VC) Systems in conference rooms, institutional event spaces and other related conferencing facilities as needed. This role will lead in project delivery of AV/VC technology for complex, broadcast quality, and multimedia enabled conference spaces.

Essential Job Functions:

• Analyze needs and create project management structure solutions for projects consistent with Bank standards and industry best practices
• Project management structure to include, but not to be limited to, project charter, timelines, tasks and list of equipment and materials—to be coordinated with the Video Services Engineering and Product Manager
• Coordinate with the ITS team members, Bank’s Global Corporate Solutions department (GCS) and contract technical service provider on the Bank’s requirements, interfaces, and processes
• Develop and monitor project implementation plans to assure quality and timeliness of ITSCU-technology projects in accordance with industry best practices
• Evaluate vendor proposals and contracts, considering factors such as cost, quality, and compatibility with project goals
• Select and manage vendor relationships, ensuring adherence to project timelines and quality standards
• Collaborate with stakeholders to gather and document business requirements for AV/VC video conferencing solutions
• Translate business needs into technical specifications and project plans
• Ensure that the project aligns with organizational goals and objectives
• Work closely with designers and technical teams to develop and refine AV/VC system designs
• Ensure that the proposed solutions meet both business and technical requirements
• Oversee the implementation of the design, addressing any design-related issues or changes
• Demonstrate proficiency in Cisco, Microsoft Teams, and Zoom Video technologies. Stay updated on the latest developments in these platforms and recommend innovations to enhance project outcomes.
• Manage the procurement process, including the creation and approval of purchase orders (POs).
• Monitor project budgets and expenses, ensuring cost control and adherence to financial guidelines.
• Coordinate the delivery and installation of AV/VC equipment and systems.
• Ensure that all items are delivered on time and meet quality standards.
• Ensure the quality and functionality of AV and VC solutions. Conduct testing and quality assurance checks to guarantee optimal performance.
• Maintain clear and open communication with project stakeholders, including executives, vendors, and team members. Provide regular project updates and address any issues or concerns promptly.
• Identify and mitigate project risks. Develop contingency plans to address unforeseen challenges that may arise during the project.
• When required lead project team meetings and update management, end-users, and technical team of project issues and status
• Effectively coordinate meetings and communicate between clients and team members across multiple time zones and with diverse background
• Coordinate asset management of equipment purchased for projects and update department inventory as necessary

Selection Criteria

• Education: Master’s degree with 5 years relevant experience OR equivalent combination of education and experience in Information Management, Computer Science, Engineering, or similar field
• Role Specific Experience: Minimum three (3) years of relevant experience in developing project management documentation and processes related to technology and/or construction projects.
• Advanced knowledge of and proficiency with standard project management procedures for technology projects in corporate environments.
• Basic knowledge in audiovisual system design and project coordination.
• Basic knowledge in installing, configuring, and trouble-shooting audiovisual conferencing equipment
• Experience in user support and conference room maintenance

Required Skills/Abilities:

• Ability to conduct research by gathering information from various sources
• Excellent organizational skills and ability to prioritize projects
• Strong time management skills and ability to meet deadlines
• Good decision maker and ability to act upon information and adjust decision
• Good knowledge of the fundamental concepts of videoconferencing technology
• Good knowledge and understanding of effective practices for dealing with clients in a variety of situations
• Excellent oral and written communication skills in English including ability to produce concise, readable, and analytical reports
• Ability to work cooperatively and collaboratively in a team environment
• Ability to negotiate effectively and in times of conflict settle issues and maintain harmony amongst the project team members
• Ability to cope and work effectively under stress
• Ability to deal sensitively in multicultural environments, and build effective working relations with clients and colleagues, both within and outside the organization

Source: https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=29034&site=1