IT Operations Support Analyst

Unit : 
CIO Portfolio
Wage : 
£25,742 to £28,759 (plus annual shift allowance £10,404)
Location : 
Milton Keynes
Please quote reference : 
21135
Everlasting, Full Time Place
Closing Date : 
13 September, 2023 – 12:00

Interview Date: week commencing 25 September 2023

Change your profession, change lives

The Open College is the UK’s largest college, a world chief in versatile part-time training combining a mission to widen entry to larger training with analysis excellence, remodeling lives via training.

The Chief Data Workplace (CIO) Portfolio carry trusted design, knowledge and know-how know-how to the supply of lifelong studying.

CIOP are accountable for the digital data, programs and applied sciences utilized by workers and college students throughout The Open College.  Masking all features of digital know-how on the OU, from sourcing and sustaining programs, via to offering frontline IT help for workers and college students.

The position  

The Open College is recruiting an IT Operations Help Analyst.

The IT Division throughout the CIO Portfolio is looking for an IT Operations Help Analyst to supply help and recommendation the place acceptable to customers of IT companies all through the College via operational monitoring of companies and programs.

As an IT Operations Help Analyst, you may be accountable for responding accordingly to IT alerts and notifications in a well timed method. As well as, the put up holder will take part in service deployments and upgrades along with the discharge staff.

Please be aware, the put up would require work to be undertaken outdoors of core workplace hours on a shift rota foundation. The shift sample is as follows; 2 x days 07:00 – 19:00, 2 x nights 19:00 – 07:00, adopted by 4 days off.

Expertise and expertise

This position will swimsuit you when you:

• In a position to display a powerful understanding of the ideas and fashions related to IT Service Operations
• Are a assured communicator with glorious customer support abilities
• In a position to prioritise efficiently with consideration to element
• Possess expertise of working inside IT beforehand, having a stable understanding of various IT packages

The complete abstract of duties and abilities required for the position will be discovered throughout the Job Description.

If you need to debate the applying or recruitment course of earlier than making an utility, please contact Resourcing Hub on 01908 655544 or [email protected] quoting the reference VRF 21135.

What you get in return

We’ve got a powerful dedication to offering coaching and improvement in and past your present position. This contains thorough induction into the organisation and common evaluations of your coaching and improvement wants.

We additionally provide an awesome vary of advantages that help our staff and their households for the long run. Workers Advantages embody a gorgeous pension proposition and 30 days vacation each year professional rata, plus Financial institution Holidays and Christmas closure days.

The best way to apply

Until in any other case said within the advert, all purposes are accomplished on-line by way of the directions on The OU Job’s web page. Purposes submitted by way of third occasion web sites is not going to be obtained.

Entry particulars for disabled candidates can be found from the Resourcing Hub, phone: 01908 655544, quoting the emptiness reference above.

To use for this position please submit the next as one doc;

• CV
• Private assertion, as much as 750 phrases, it is best to set out in your assertion why you’re on this position and supply examples of the place your abilities and expertise meet the required competencies for this position as detailed within the job and individual specification.

Please save your doc with the next file title as acceptable to the emptiness you’re making use of for: reference, surname, forename.

You have to to have your paperwork prepared forward of submitting the digital utility. Please click on on the APPLY NOW button under to be redirected to our utility web page.

APPLY NOW

You’ll obtain updates concerning your utility from [email protected] . Please guarantee this e mail tackle is added to your listing of trusted senders so it doesn’t go to your junk folder.

You’ll be able to view your utility communications on the Candidate portal .

Discover out extra about us and our mission by watching this quick video (you may be taken to YouTube by clicking this hyperlink).

The Open College is dedicated to equality, range and inclusion which is mirrored in our mission to be open to folks, locations, strategies and concepts. We purpose to foster a various and inclusive surroundings so that every one in our OU group can attain their potential.  We recognise that totally different folks carry totally different views, concepts, data, and tradition, and that this distinction brings nice power.  We attempt to recruit, retain and develop the careers of a various pool of scholars and workers, and notably encourage purposes from all underrepresented teams. We additionally aspire to make The Open College a supportive office for all via our insurance policies, companies and workers networks.

Job associated data : 

Attachment	Dimension

Attachment	Dimension
IT Operations Help Analyst JD May2023.docx	151.23 KB

• Phrases and Circumstances – Help Workers (PDF)

• Phrases and Circumstances – Help Workers (Phrase doc)

Posting Date : 
30 August, 2023 – 12:30