IT Service Desk Analyst
Leeds Trinity University
IT Service Desk AnalystHours of Work: Full-time (35 hours per week, Monday to Friday)Contract type: PermanentSalary: The starting salary will be from £23,144 – £24,533 per annum in Grade 4, depending on qualifications and experienceAt Leeds Trinity University, we find ourselves in an exciting period of growth and transformation.From a set of strong foundations, we are on an inspiring journey in relation to academic development, employability, careers, and the positive contribution we can make in our region, the country and wider world.Job DescriptionThe IT Service Desk Analyst will provide an effective IT service desk for users of Leeds Trinity’s IT systems, maintaining essential support services for the daily operations of the university’s IT service desk within the ITIL framework.In this role, you will deliver a courteous and professional resolution/escalation service for IT and Information Services issues, assisting staff and students both on campus and remotely.You will follow procedures to ensure incidents, problems, and service requests are handled according to agreed processes and timelines, ensuring prompt and efficient resolution.Your responsibilities will include identifying, resolving, capturing, recording, and prioritising incidents, problems, and service requests, implementing appropriate solutions and workarounds to minimise user disruption.Join our team and help maintain the high standard of IT support that keeps our university running smoothly.Responsibilities
About You
Location:You will be based at our Horsforth Campus and through our agile working framework, will also spend time working remotely, which will be discussed further at interview.This advert will close as soon as a suitable number of applications have been received. So, if you’re interested in this opportunity and an exciting career with Leeds Trinity University, apply now.Leeds Trinity University values diversity and inclusion and particularly encourages applications from the following groups as they are currently under-represented at this level within the University: Women, LGBT+, Black, Asian and Minority Ethnic applicants, as well as candidates with disabilities, whether hidden or otherwise. The University will consider all forms of flexible working arrangements.
£23144 – 24533 per year
Horsforth, West Yorkshire – Leeds
Thu, 01 Aug 2024 23:06:25 GMT
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