IT Service Desk Specialist

Job title:

IT Service Desk Specialist

Firm

HomeStars

Job description

Location: Distant in Toronto

Job Kind: Full Time – Perm

Hours: Mon-Fri, 40 hours/week

Perks of becoming a member of HomeStars:

• All our roles are presently distant.
• Workplace gear equipped!
• Complete advantages package deal. We wish our workers to remain wholesome!
• Month-to-month wellness actions to assist your psychological and bodily well being
• Dwelling Enchancment Credit score: All workers obtain a yearly credit score to make use of towards a service from HomeStars
• December Closure: Our complete workforce takes a break within the final week of December, yearly
• Private Days: 5 further days off per yr, on prime of trip and sick days
• Lovely brick & beam workplace within the coronary heart of Toronto’s leisure district, together with a rec room with lounge, ping pong, darts, and foosball

Alternative

• As a Service Desk Specialist at HomeStars, you may be our go-to professional for resolving technical points and guaranteeing our IT programs run easily. Your function entails offering consumer assist, creating documentation, and establishing assist requirements. You may want sturdy problem-solving and communication expertise, adaptability, and a customer-focused mindset to excel on this dynamic atmosphere.
• This function is required to be within the workplace on a full-time foundation, Monday to Friday from 9:00 AM to five:00 PM, to make sure that we offer the best degree of assist to HomeStars and its workers.

Your typical day at HomeStars:

• Requirements and Processes: Create and keep HomeStars’ requirements and processes shaping the muse for our Technical Help workforce.
• Consumer Help Specialist: Present responsive and efficient assist to our rising workforce of over 250+ members, aiding with account creations, account resets, and resolving laptop computer and technology-related points.
• Useful resource Facilitator: Provide assist for each vendor merchandise and inner tooling, guaranteeing that our colleagues have the sources they should excel.
• Proactive Concern Decision: Establish recurring technical points and work on long-term options to attenuate their incidence, finally enhancing system reliability.
• Finish-Consumer Coaching: Conduct coaching periods or create instructional supplies to empower end-users with the information and expertise wanted to deal with widespread technical challenges independently.
• {Hardware} and Software program Stock Administration: Keep correct data of {hardware} and software program property, together with monitoring, procurement, and retirement of kit.
• Collaboration with Distributors: Liaise with third-party distributors and repair suppliers to escalate and resolve advanced technical points and guarantee environment friendly vendor communication.
• Safety Consciousness: Keep up-to-date with the newest cybersecurity threats and educate end-users about finest knowledge safety and privateness practices.
• Documentation Upkeep: Repeatedly replace and enhance consumer assist documentation, guaranteeing it stays present and related to assist end-users successfully.
• Efficiency Monitoring: Monitor system efficiency and proactively establish potential bottlenecks or points, taking corrective actions as obligatory.
• Collaboration with Improvement and SRE Groups: Work carefully with the Improvement and SRE groups to help in infrastructure and network-related duties, contributing to a cohesive IT atmosphere.
• Suggestions Assortment: Collect suggestions from end-users relating to their experiences with technical assist and use this enter to drive enhancements in service high quality.
• Emergency Response: Be accessible for on-call assist or help in addressing crucial technical incidents exterior of normal working hours when wanted.

Should-have {qualifications}:

• Greater than 3 years of consumer assist expertise and a three-year diploma in a computer-related area: Demonstrated expertise in offering technical assist or related instructional background to make sure a robust basis in consumer help.
• Proficiency in supporting and troubleshooting technical points with non-technical end-users: Potential to successfully talk advanced technical ideas to non-technical workforce members and help them in resolving points.
• Familiarity with ticketing programs like JIRA or related platforms: Expertise with ticketing programs to effectively handle and prioritize assist requests.
• Sturdy problem-solving and critical-thinking expertise: The aptitude to investigate points, establish root causes, and implement efficient options.
• Glorious verbal and written communication expertise: Clear and concise communication, each written and verbal, is crucial for offering top-notch consumer assist and creating documentation.
• Buyer-oriented mindset: A dedication to delivering distinctive service and guaranteeing end-users’ wants and satisfaction are met.
• Adaptability and a willingness to study: The power to rapidly adapt to new applied sciences, processes, and instruments because the IT panorama evolves.
• Flexibility to work from the workplace (downtown Toronto) (100% of the time): Willingness to work within the workplace as wanted to satisfy enterprise necessities and assist the groups successfully.
• Working expertise with administration of Google Workspace, Atlassian suite (Jira, Confluence), Slack workspaces, Zoom, Laptop computer and asset stock administration, Patch administration system for workstations.

Good-to-Have Abilities:

• Expertise with git or different Supply Code Administration (SCM) instruments: Familiarity with model management programs to help with technical duties and collaborate with builders successfully.
• Proficiency in writing technical documentation: Potential to create clear and complete technical documentation to boost consumer understanding and self-service capabilities.
• Primary information of cloud computing platforms (e.g., Azure, AWS): Understanding of cloud companies to assist inner tooling and consumer onboarding processes.
• Certifications in related IT disciplines: Any related certifications, similar to CompTIA A+, ITIL, or Microsoft certifications, that reveal experience in IT assist and finest practices.
• Scripting or coding expertise (e.g., PowerShell, Python): Primary scripting or coding talents to automate duties and enhance effectivity in technical assist.

About HomeStars

HomeStars is Canada’s main platform connecting householders with certified service professionals for his or her house enchancment wants. Each month, over half 1,000,000 householders go to HomeStars to analysis and choose the best-rated professionals close by. Take a look at to study extra!

HomeStars Core Values

Our Core Values are woven into all the pieces we do. They information how we behave, how we act, and what we’ll aspire to be. They underpin the tradition of HomeStars and act as drivers for affect, private progress, and collective efficiency.

Buyer Obsessed: When our clients thrive, we thrive. We put their wants first.

Assume Huge: We predict with out limits. We imagine within the potential.

Embrace Candor: We communicate up, pay attention, and problem respectfully.

Act Like an Proprietor: We’re invested, we personal our outcomes.

Bias for Motion: We take motion to speed up our success. Pace issues.

We’re Stronger Collectively: Our variations empower us, and our will to win unites us.

HomeStars has just lately been acknowledged as:

Nice Place to Work® Licensed™

Greatest Workplaces in Inclusion 2023

Greatest Workplaces in Expertise 2023

Greatest Workplaces for Psychological Wellness 2023

Greatest Office™ with Most Trusted Government Groups 2023

Greatest Workplaces™ Managed by Ladies 2023

Canada’s Most Admired Company Cultures 2023

We’re an equal alternative employer and don’t discriminate primarily based upon race, faith, shade, nationwide origin, gender (together with being pregnant, childbirth, or associated medical situations), sexual orientation, gender id, gender expression, age, standing as a protected veteran, standing as a person with a incapacity, or different relevant legally protected traits.

#LI-Distant

Anticipated wage

Location

Calgary, AB – Toronto, ON

Job date

Thu, 14 Mar 2024 01:17:23 GMT

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