IT Service Operations Associate, Data Delivery

Job title:

IT Service Operations Associate, Data Delivery

Company

S&P Global

Job description

Job Description:About the Role:Grade Level (for internal use): 10About the Role:The Team:S&P Global Data Delivery is based on a robust, state-of-the-art Software as a Service platform powering the delivery of market data & information to clients. Meeting the most stringent performance standards in throughput, speed, and reliability, the platform supports multiple high-availability applications for professionals in financial and corporate institutions around the globe.The Data Delivery Operations group in S&P Global focuses on providing clients with world-class service and operational excellence. The initiative focuses on leveraging S&P Global’s highly regarded expertise in financial markets to develop innovative solutions to service client needs. The Data Delivery team is the strategic delivery channel for the Market Intelligence Division and is expected to continue to grow rapidly and expand its responsibilities and value creation for the firm in the coming years.Responsibilities and Impact:As a member of the Distribution Operations team, you will play a critical role in maintaining, improving, and expanding our Data Delivery service. You will work cross-functionally across Data Delivery & Product agile teams to facilitate a market leading customer experience through our onboarding process.Providing technical consultancy for API integrationCreating bespoke file configurationsMigrating bespoke client configurations from legacy systems to the Data Delivery platformProblem solving & technical troubleshootingEngaging with clients & stakeholdersCreating and maintaining documentation and code samplesExecuting the monthly KPI Reporting and generating the operational metricsAssist in running the Agile process for prioritization, coordination, and planningSignal, and write specs for application issues and discuss improvements with the Product & Development teamsDrive process optimization and automationWhat We’re Looking For:Basic Required Qualifications:Bachelor’s degree in a relevant field.5+ years of relevant experience, preferably with a FinTech, Information Technology, Finance or Data backgroundExpertise with RESTful API, JSON, XML, Python, SQL, Snowflake & GCPExcellent data analysis skillsExcellent understanding of software systems and development of enterprise applicationsExperienced with troubleshooting software issuesExpertise with Splunk, Azure DevOps, Salesforce, Pager Duty, MS Excel & Power BIWorking experience with Agile/ScrumExpertise in problem solving, analyzing, and understanding client needs and translating requirements into solutions. Client interfacing experience is a plus.Highly motivated, disciplined, detail-oriented, takes initiative and works well in a teamStrong time management and organizational skills with a continuous improvement mindset Clear, structured, and professional in both writing and speech with experience presentingFluent in EnglishAbout S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit .What’s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We’re more than 35,000 strong worldwide-so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.202 – Middle Professional (EEO Job Group) (inactive), 20 – Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 – Middle Professional Tier I (EEO Job Group)Job ID: 305776
Posted On: 2024-08-19
Location: Calgary, Alberta, Canada

Expected salary

Location

Calgary, AB

Job date

Tue, 20 Aug 2024 05:02:36 GMT

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