IT Service Support Analyst 1

The Ohio State University

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Job Title:
IT Service Assist Analyst 1

Regulation Regulation Reserve

This place has main accountability for the assist of, and instruction in, Moritz classroom/academic expertise.

Major obligations embody:

  • Works with administration and school to design tutorial areas and serves as main contact with exterior distributors or OTDI within the set up and upkeep of expertise in tutorial areas.

  • Assists with setting objectives and goals associated to IT on the School; suggests strategies for bettering customer support by assessing wants and figuring out methods to fulfill these wants.

  • Supervises 2-4 scholar staff who help with these duties and creates coaching supplies and troubleshooting documentation for scholar staff.

  • Serves because the School’s main day-to-day liaison to OTDI in its administration of the School’s IT community and providers (MITS).

  • Serves because the useful lead for particular initiatives and develops a powerful day-today working relationship with OTDI colleagues.

  • Develops timelines and communication plans as modifications happen in software program and {hardware} within the School and works with OTDI employees on stock of Moritz IT belongings.

  • Participates in related user-groups as essential to develop greatest practices. Frequently replace technical documentation and supply assist for Moritz-specific functions resembling Exam4 and CLIO.

  • Serves because the School’s Safety Coordinator by representing the School in College safety conferences and dealing with the Assistant Dean for Data Companies and OTDI to replace the IT danger strategic plan and finishing security-related duties which might be the accountability of Moritz.

  • Serves because the Digital Accessibility Coordinator and Privateness Professional by reviewing new software program makes use of and purchases for compliance with DA coverage and guiding employees and school by way of the method.

  • Performs different duties as assigned by the Assistant Dean for Data Companies.

Minimal Schooling Required:

Bachelor’s Diploma or equal expertise.

Required {Qualifications}:

Expertise working with academic expertise; demonstrated capability to work collaboratively, set priorities and handle a number of initiatives efficiently; sturdy consideration to element, verbal, written & interpersonal communication expertise; capability to work & talk one-on-one with school, employees & college students.

Most well-liked Expertise:

0-2 years of related expertise; demonstrated curiosity in and familiarity with IT accessibility, privateness, & safety requirements and techniques. Familiarity with OSU’s safety framework.

Extra Data:

Drinko Corridor (0049)

Place Kind:

Scheduled Hours:

First Shift

Remaining candidates are topic to profitable completion of a background test.  A drug display or bodily could also be required throughout the publish supply course of.

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