IT support analyst

Job title:

IT support analyst

Company

Desjardins

Job description

As an IT support analyst, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You analyze and help diagnose issues, provide opinions in accordance with your discipline’s rules, and help develop recommendations and implementation plans. You develop tools, methods and processes and contribute to skills development in your field. Your projects and initiatives require extensive knowledge of your line of work. You share ideas and help solve problems using your analytical skills, extensive knowledge of your line of business and ability to manage complexity. You interact with stakeholders working in other fields. You provide discipline-specific support to your unit, clients and partners. More specifically, you will be required to:Identify and communicate opportunities for improvement, make changes, and analyze and interpret data to inform decision-making and monitor the application of management policies and practices. Make recommendationsAnalyze risks, prepare statistical reports, make recommendations, and provide advice on how to implement recommendationsHelp prepare and propose action plans to address issues in accordance with rules and parametersDevelop and write tools, methods and processesWhat we offer*Competitive salary and annual bonus4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipment

• Benefits apply based on eligibility criteria.

What you bring to the tableBachelor’s degree in a related fieldA minimum of two years of relevant experiencePlease note that other combinations of qualifications and relevant experience may be consideredKnowledge of French is required Business insight, Complexity, Plans and aligns#LI-HybridTrade Union Non-unionizedAt Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!Job Family Information technology (FG)Unposting Date 2024-07-14

Expected salary

Location

Montreal, QC

Job date

Sat, 06 Jul 2024 05:26:05 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (globalvacancies.org) you saw this job posting.