University of the Arts London

Emptiness ID

10747

School/Service
1

Digital and Expertise

Division/Staff
1

College IT Companies

Location
1

UAL – Excessive Holborn, London UK

Grade
1

Grade 3

Wage
1

£32,624 to £39,342 every year

Contract

Everlasting

Time period

Full time – 35 hours per week

Apply by

9 April 2024 23:55

Interviews
1

22/04/2024 to 23/04/2024

Job description
1

UAL JDPS IT Assist Analyst – Grade 3.docx – 124KB

Transformed File UAL JDPS IT Assist Analyst – Grade 3.docx.pdf – 89KB

Further paperwork
1

Generic Candidate Data Pack Feb 2023.pdf – 1419KB

The chance

Are you an enthusiastic IT Assist Analyst trying to present 2nd line help in a big enterprise surroundings.

We’re in search of a extremely expert and motivated particular person to hitch our IT Assist Companies.

With a can-do angle, you’ll play a significant function in supporting customers each remotely and desk-side, with most of your work being escalated from our IT Service Desk.

You’ll help each employees and pupil computer systems offering a fast response to plain day-to-day points and requests, in addition to partaking with mission.

This function will go well with an skilled Assist Analyst trying to increase their talent set inside a big surroundings.

Although you’ll be based mostly at Excessive Holborn, occasional journey to different UAL websites Lime Grove and Mare Avenue could also be required.

About you

The profitable candidate ought to have expertise of the next:

Demonstrable expertise working in a Second line IT help function inside an enterprise surroundings.
Expertise of working throughout Home windows and Mac environments, together with deployment and configuration of working methods, {hardware} upkeep and fault-finding utilizing command line instruments.
Expertise main and motivating help groups.
Expertise supporting Energetic Listing, DHCP, DNS and different primary community providers.
Expertise of working throughout an ITIL aligned surroundings.
Excessive stage of customer support expertise, and a capability to speak with stakeholders throughout all ranges of the organisation.
Expertise supporting varied AV environments together with fault analysis, configuration and upkeep

When you have any queries about this function or want any affordable changes to your utility, please contact Zele Akhilele, Resourcing Adviser by way of electronic mail at [email protected].

What we provide

To recognise the arduous work of our employees and their contributions, we offer a variety of advantages – please test our careers web site/Canvas for additional data as situations and exclusions apply:
▪ no less than 31 days of annual depart along with financial institution holidays.
▪ beneficiant outlined profit pension schemes (LGPS).
▪ versatile working and family-friendly insurance policies for improved work-life steadiness.
▪ 2 days of paid volunteering depart for a UK registered charity.
▪ reductions together with TOTUM, gyms, nursery and personal healthcare insurance coverage.
▪ steady studying and improvement alternatives together with free UAL Quick Programs.
▪ season ticket mortgage, cycle to work scheme, free counselling by way of EAP and extra!

We’re UAL

For the fourth yr operating, College of the Arts London is the world’s second College for Artwork and Design within the QS World College Rankings® 2023. Our numerous and proficient group contains over 5,000 educational, skilled, and technical employees. Collectively we’re dedicated to social goal. This contains creating a greater a extra sustainable world and championing race equality.

We provide extremely artistic working environments that encourage employees throughout all areas to fulfil their potential and steady coaching to additional develop their expertise and experience. We additionally provide hybrid and versatile working practices, and glorious employees advantages to enhance your work life steadiness.

Our tradition

We have now develop into one of many world’s most worldwide Universities, welcoming over 22,000 college students and 6,000 employees from 130 international locations. And, as a world college, employees and college students study from completely different cultures and views, which results in new conversations and modern work. At our very core, every part we do seeks to problem the established order by driving social goal and standing up for what issues.
We welcome candidates from all backgrounds together with those that might really feel underrepresented within the workforce on account of their socioeconomic circumstances equivalent to these from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We purpose to be a college the place everybody could be themselves and are supported to achieve their full potential.
With our dedication to inclusion and variety, we’re proud to be a Race Equality Constitution (REC) member to assist us cut back boundaries that negatively impacts B.A.M.E. employees, a Stonewall Range Champion to make sure all LGBTQ+ persons are valued at work, a Incapacity Assured Scheme Dedicated employer and member of the Enterprise Incapacity Discussion board which assist us to enhance the lives of disabled individuals within the office.

Methods to apply
1

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