IT Systems Technician

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Infrastructure Services Section (ISS) is responsible for implementing, maintaining, and administering the ICT systems and services for high availability; designing, implementing, and operating IT security services; and managing the data centre. The platforms include Microsoft Windows servers, Linux servers, Oracle EBS infrastructure, data storage, and transmission networks, serving more than 2500 staff, as well as over 10000 external users around the world. The Section includes three Units: Network and Telecommunications, Enterprise Systems, and Security Systems.

Main Purpose

• Reporting to the Unit Head, the IT Systems Technician acts as the primary operator and administrator for particular areas in the IT infrastructure such as networking, system configuration and monitoring. Furthermore, the IT Systems Technician actively participates in the day to day operations of the IAEA’s ICT systems and participates in specialised ICT-projects undertaken by the Division.

Functions / Key Results Expected

Perform specialised operational and system administration tasks related to integration, implementation and maintenance of IT infrastructure, including configuration, monitoring, troubleshooting and resolving incidents and problems of a complex nature:

• Provide second level support for IT Service Desk calls within agreed Service Level Agreement (SLA) time frames.
• Work independently in planning, preparing for, installing, configuring and maintaining hardware and software, following IAEA standards and IAEA configuration, change and release management standards.
• Provide technical expertise and technical support in specialised IT projects in particular with regard to development, integration and implementation of new ICT systems by supporting the technical planning and implementation of specialist products, and creating/updating technical documentation.
• Work proactively and independently in ensuring the availability, capacity, performance and security of the ICT services including hardware and software within an agreed range of key performance indicators.
• Provide technical resolutions, workarounds and recommendations for incidents and problems assigned or identified in the course of work, such as eliminating false positives in the system monitoring functions or analysing and configuring performance/capacity aspects of an ICT system.

Qualifications, Experience and Language skills

• Completed secondary education (high school or technical school).
• Internationally recognized certification of IT Service Management such as ITIL is desirable.
• Internationally recognized foundation certification of Project Management such as Prince2 is desirable.
• Minimum of six years of relevant hands on experience providing ICT technical operational support, including ICT user support, installation, configuration and maintenance of ICT systems in a large enterprise environment.
• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, English, French, Russian and Spanish) is an asset.

Source: https://iaea.taleo.net/careersection/ex/jobdetail.ftl?job=2024/0487%20(014272)