IT Systems Technician

Reporting to the Unit Head, the IT Methods Technician acts as the first operator and administrator for explicit areas within the IT infrastructure equivalent to networking, system configuration and monitoring. Moreover, the IT Methods Technician actively participates within the everyday operations of the IAEA’s ICT techniques and participates in specialised ICT-projects undertaken by the Division.

Capabilities / Key Outcomes Anticipated:

Carry out specialised operational and system administration duties associated to integration, implementation and upkeep of IT infrastructure, together with configuration, monitoring, troubleshooting and resolving incidents and issues of a posh nature:

• •Present second degree assist for IT Service Desk calls inside agreed Service Stage Settlement (SLA) time frames.
• •Work independently in planning, making ready for, putting in, configuring and sustaining {hardware} and software program, following IAEA requirements and IAEA configuration, change and launch administration requirements.
• •Present technical experience and technical assist in specialised IT tasks particularly with regard to growth, integration and implementation of latest ICT techniques by supporting the technical planning and implementation of specialist merchandise, and creating/updating technical documentation.
• •Work proactively and independently in guaranteeing the provision, capability, efficiency and safety of the ICT providers together with {hardware} and software program inside an agreed vary of key efficiency indicators.
• •Present technical resolutions, workarounds and proposals for incidents and issues assigned or recognized in the middle of work, equivalent to eliminating false positives within the system monitoring features or analysing and configuring efficiency/capability elements of an ICT system.

{Qualifications}, Expertise and Language abilities:

• Accomplished secondary schooling (highschool or a technical college).
• Internationally acknowledged certification of IT Service Administration equivalent to ITIL is fascinating;
• Internationally acknowledged basis certification of Undertaking Administration equivalent to Prince2 is fascinating.
• Minimal of six years of related arms on expertise offering ICT technical operational assist, together with ICT consumer assist, set up, configuration and upkeep of ICT techniques in a big enterprise surroundings.
• Glorious oral and written command of English. Information of different official IAEA languages (Arabic, Chinese language, English, French, Russian and Spanish) is an asset.

Supply:  https://iaea.taleo.net/careersection/ex/jobdetail.ftl?job=2023/0403%20(014272)