University of the West of England
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IT Services – Customer First project Intern
IT Services, InfoPoint and the Library are working together as part of the Customer First Project to improve student support services and need your help!
You will support the project-working with colleagues across support services such as IT, Information Point, and the Library identifying key sources of information that students require at different times of the year.
The main focus of work will be looking at knowledge and informational articles in each area to ensure they are up to date and worded appropriately for students to use at different stages of their academic and personal journeys at UWE. The role will also allow working in a student intern team to collate articles and information between different support teams so they have consistent and accurate information to share with students.
Within this role, you will support the UWE Support teams in collating, updating and organising this information so it can be used in the 2023/24 academic year. You will play a key role in helping to support future and existing students.
The role will provide an opportunity for you to gain experience in communicating with staff, and students, and gain an understanding of the way UWE support services work.
You will be a current UWE undergraduate or postgraduate student with an interest in working across teams and creating well-written and easily understandable information in a range of media types.
You will be competent in working with a range of IT systems including Microsoft365 and working with a wide range of staff in different organisational areas to ensure consistency across UWE
Where is this role based?
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed, while we continue to develop incredible new facilities to enhance our offer even further.
The campus has excellent transport links ; we are within walking distance of two train stations , our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 32,000 students, 250,000 alumni and 4,000 staff from across the globe. We are both globally connected and regionally embedded, with a strong network of employer and partner connections.
We have a lot to be proud of at UWE, our achievements include scoring above sector average for student satisfaction, we are ranked 24th in The Guardian Best UK Universities 2023 and 39th in the latest Times Higher Education ‘Table of Tables ‘.
We are an ambitious and values led university. We’re focused on solving future global challenges through outstanding learning, world-leading research and a culture of enterprise and we are looking for people who share our core values to help us achieve those aims.
With inclusivity as a core value, UWE Bristol recognises the power of a truly diverse university community . We support and celebrate the diversity of our staff and students as a key driver for innovation and success, promoting pathways and achievements to inspire and generate confidence and ambition.
In addition to progressive pay rates, we offer a wide range of employee benefits including:
- a generous holiday allowance of 25 days pro-rata
- up to 12.5 bank holiday/closure days per year
- hybrid working
- career average pension schemes available for all staff groups
- access to employee assistance programme
- 1st month free to our Centre for Sport facilities for all new starters
- family friendly policies and wellbeing initiatives
- onsite nursery at our Frenchay Campus
- option to participate in the cycle to work scheme
- access to a wide variety of in-house training courses and development programmes
Add your individuality to ours
Proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always on the lookout for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing staff community of over 4,000 individuals and find yourself in a stimulating and supportive environment where you’ll thrive. Add your individuality to ours to help set us apart.
We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol. However, all appointments are made strictly on individual merit.
If you would like an informal discussion about this opportunity, please contact Adrian Moore at email: [email protected]
We are looking for 4 interns. This is 8 weeks project intern opportunity starting from mid-July. It is part of UWE Summer Internship 2023 scheme .
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
The University’s normal practice is that new appointments will be made at the starting point of the grade.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.
Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.
Please note that UWE does not cover any visa or health surcharge costs.
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