ITSM Manager

College/Directorate

Finance, Infrastructure and Human Assets

Faculty/Operate

IT Providers

The Function

IT Providers are on the coronary heart of delivering companies to over 20,000 college students and a couple of,000 employees and the College is dedicated to bettering know-how and the way in which IT companies are delivered throughout all campuses. Our imaginative and prescient is for IT to be a valued enterprise companion to the College and enhance the extent of service supplied to our scholar and employees neighborhood.

The ITSM Supervisor is answerable for all IT service administration processes and supporting know-how. The ITSM processes are:

– Incident Administration
– Downside Administration
– Request Fulfilment
– Change Administration
– Configuration Administration
– Service Transition

The Particular person

Expertise and expertise required embody:

– A robust background of working inside a service administration perform with the power to affect a large neighborhood of specialists who’re centered across the supply of ITIL service lifecycle processes.

– Confirmed expertise of creating service administration capabilities and steady service enchancment initiatives via using KPI and metrics.

– Sturdy stakeholder, influencing and management abilities with the power to create an efficient working atmosphere, contributing to the promotion of service administration disciplines and processes throughout the organisation.

– Excessive requirements of written presentation; capability to put in writing clear, concise studies; analyse statistical and monetary information; compile govt briefings.

– You’ll act as an IT service administration course of knowledgeable and you’ll use your data to develop finest follow insurance policies and procedures, making certain they’re embedded and matured to create a excessive performing service tradition.

Directorate/Operate

Work on the forefront of digital know-how

Data and Know-how Providers supplies and helps digital companies and services for college students and employees to allow studying, educating, analysis and administration. Our key features are to innovate, implement and help an intensive vary of digital companies throughout the College to help our neighborhood entry and course of data to realize their targets.

Along with making a beneficial contribution to sustainability throughout the College, our employees share a excessive customer support ethic and dedication to steady enchancment.

Additional data

This can be a full time, everlasting place with a beginning wage of £43,187 each year.

Interviews are anticipated to be held on Monday twenty second April 2024.

For casual enquiries, please contact Richard Wooden , Head of Service Supply.

Carry your true self, experience, and keenness to Kingston the place we’re persevering with to try to construct a college the place genuine inclusion and belonging is at its coronary heart. Each certainly one of our employees and college students’ identities, backgrounds and numerous experiences makes us who we’re – so harness and embrace yours by making use of at the moment. We welcome purposes from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and people with disabilities.

Candidates should be capable to show their eligibility to work within the UK in accordance with the Immigration, Asylum and Nationality Act 2006. The place required, this will embody entry clearance or continued depart to stay beneath the Factors Based mostly Immigration Scheme. 

To use click on on ‘Apply Now’. If, for accessibility causes, it’s worthwhile to apply in an alternate format, please e mail [email protected]  or name the HR Shared Providers crew on 020 8417 3118.