Journeyman Computer Support Specialist in Cincinnati, Ohio

Req ID: RQ175247

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Field Engineering

Skills:

Communication,Field Support,Microsoft Office,Problem Resolution,Troubleshooting Hardware

Experience:

3 + years of related experience

Job Description:

GDIT is seeking a Journeyman Computer Support Specialist to join our team providing technical support for the Center for Disease Control and Prevention (CDC) in Cincinnati, OH. In this role, you will serve the desktop support and video teleconferencing needs for CDC. In addition to day to day user support, you will support CDC visitors in this a secure environment where visitors will work with you to set up equipment and presentations at CDC.

We are looking for a dedicated team player to provide a broad array of computer desktop services. This individual must be able to work effectively in responding to customer service request tickets during daily operations; with excellent technical and customer service skills. The ideal candidate must be able to successfully work in a Service Level Agreement/metrics driven environment for problem resolution.

This role is full time employment, normal day shift (Monday-Friday), working onsite a the CDC campus in Cincinnati, OH.

RESPONSIBILITIES:

• Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.

• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.

• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.

• Assists in instructing customers in the operation and maintenance of systems/equipment.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analyses and prepares reports on system problem trends and issues.

• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.

• Interacts with the client’s engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.

• Performs testing of the final product and works with the client’s engineers to assure that the product performs as planned.

• Assists in the design of basic technical programs for projects or enhancements to existing programs.

QUALIFICATIONS :

Required:

• High school diploma or G.E.D.

• 5+ years of field support experience

• Experience troubleshooting hardware, software and other IT equipment

• Willingness to travel locally as needed

• Must be able to be onsite in Cincinnati, OH

Desired:

• Experience supporting government task is preferred

• Experience supporting Windows 10

• Experience supporting O365

• Experience supporting MAC computers

• Experience supporting hand held devices

• Analytical and problem solving skills

SKILLS AND ATTRIBUTES:

• Interpersonal skills to work with customers and other unit personnel

• Communication skills

• Time management and organizational skills

The likely hourly rate for this position is between $16.56 – $21.28. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.