TATA Communications
Job Household Descriptor
Handle buyer queries associated to all providers and options delivered consists of complicated buyer points diagnosing and thereby resolving and fixing Act as a conduit between buyer and different groups comparable to engineering structure and so forth. for any problem decision Present L1/L2 help to resolve hardwares/oftware points by making use of technical experience.
Broad define of the Function
- Operational function that works beneath direct supervision, chargeable for day-to-day customer support operations
Minimal qualification & expertise
- Graduate with 0-2 years of expertise
Key Obligations
- Keep each day actions and routines.
- Guarantee SLA are achieved and work proactively to take care of the identical.
Information / Expertise
Communication Expertise
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