Jr. Enterprise Support Engineer


  • Help in decision of fundamental Service Downside from repeater to finish person upon notification of service downside (proactive & reactive).
  • Make sure that any faults within the community or tickets are handled in a well timed {and professional} method.
  • Present options that fall according to the Service Degree Agreements and all Well being and Security necessities.
  • Make the most of Understanding of networking gadgets and topologies, Data of wi-fi networking, microwave radio, Ethernet and fibre to resolve tickets and upkeep requests.
  • Possibly required to be known as in for assist for various shifts overlaying the operational wants.
  • In-case of want for escalation to NOC, report the problem to group chief for evaluation and additional routing.
  • Make the most of practical understanding of Community fundamentals.
  • Monitor community components for exception circumstances.
  • Monitor outage circumstances in gear to insure well timed decision.
  • Monitor bother tickets and follow-up on all doubtlessly service affecting occasions.
  • Present repair and resolutions for community outages.
  • Establish outage circumstances and correlate to buyer affect.
  • Escalate points to the suitable degree of assist when relevant.
  • Deal with receiving calls or emails requests from clients or gross sales making certain opening a ticket within the system and monitoring the tickets decision occasions and standing.
  • Keep highest buyer satisfaction charges by means of steady communication with the client and pace decision of the tickets.
  • Monitor the system for points with Tunnel, open tickets if any points come up.


  • BSc. in Pc, Telecom Engineering or associated.
  • 0-1 years’ expertise in Engineering, ISP or Telecom Upkeep Position.

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