Jr. Enterprise Support Engineer

• Help in decision of fundamental Service Downside from repeater to finish person upon notification of service downside (proactive & reactive).
• Make sure that any faults within the community or tickets are handled in a well timed {and professional} method.
• Present options that fall according to the Service Degree Agreements and all Well being and Security necessities.
• Make the most of Understanding of networking gadgets and topologies, Data of wi-fi networking, microwave radio, Ethernet and fibre to resolve tickets and upkeep requests.
• Possibly required to be known as in for assist for various shifts overlaying the operational wants.
• In-case of want for escalation to NOC, report the problem to group chief for evaluation and additional routing.
• Make the most of practical understanding of Community fundamentals.
• Monitor community components for exception circumstances.
• Monitor outage circumstances in gear to insure well timed decision.
• Monitor bother tickets and follow-up on all doubtlessly service affecting occasions.
• Present repair and resolutions for community outages.
• Establish outage circumstances and correlate to buyer affect.
• Escalate points to the suitable degree of assist when relevant.
• Deal with receiving calls or emails requests from clients or gross sales making certain opening a ticket within the system and monitoring the tickets decision occasions and standing.
• Keep highest buyer satisfaction charges by means of steady communication with the client and pace decision of the tickets.
• Monitor the system for points with Tunnel, open tickets if any points come up.

Necessities

• BSc. in Pc, Telecom Engineering or associated.
• 0-1 years’ expertise in Engineering, ISP or Telecom Upkeep Position.