Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2
A day within the lifetime of…
Expectations in your first 90 days:
Perks:
Please solely apply for those who:
In abstract…
We’re presently recruiting for this place solely in Central and South America
The mission of Buyer Assist is to offer help when clients have questions on our LeadSimple merchandise, service or are experiencing points. The main target is on how the client is interacting with the product to enhance full adoption and ship a buyer expertise that aligns with our buyer obsession imaginative and prescient.
A day within the lifetime of…
- Observe and Floor Buyer Requests and Suggestions – Tracks buyer requests and successfully communicates the small print to the engineering staff to finish the request.
- Consider Consumer Tickets and Delegate to Relevant Crew – Demonstrates clear information of what LeadSimple can and may’t do. Takes consumer requests, creates tickets, evaluates, then passes to the suitable inside division.
- Maintains a Excessive Diploma of Buyer Satisfaction – Measured by promoter scores, response time, and ticket scores
- Present Consolidated Consumer Suggestions – Advocate service and product enhancement to enhance the gross sales potential and buyer satisfaction. Minimal of 3-5 actionable insights and adjustments per quarter gleaned from consumer interplay.
- Maintains Academic Sources – Repeatedly replace academic assets together with coaching documentation, coaching programs, & movies.
- Facilitate Video/Telephone Calls with Purchasers – Capable of facilitate video/telephone calls with purchasers at any time throughout working hours.
- Take part in Weekly Crew Conferences – Take part in and supply worth to the staff conferences each week.
- Keep Metrics – Meet or exceed CSAT rating, response time, & ticket score targets set on a quarterly foundation.
- Develop Expertise Essential to Handle Future Consumer Implementation Tasks – Seeks out info and information for future plans to successfully handle capability to deal with a pipeline of 8-10 proposals monthly.
- Construct Customized Options – Seek the advice of with clients and construct customized options primarily based on their wants.
Expectations in your first 90 days:
- Confidence in dealing with buyer points independently by 90 days. The expectation is that 75% of tickets could be dealt with autonomously.
- CSR will reply to buyer inquiries and personal the end result. Nobody will know every part, however the CSR wants to have the ability to deal with nearly all of buyer points autonomously.
- Equal contributor of workload tasks. Reps should deal with an equal quantity of labor dispersed amongst the staff. For example, if we have now 4 reps and a supervisor, you’d be anticipated to work 25% of the ticket load for the week.
- We’re a small staff, and to ensure that our staff to run effectively everybody wants to tug their share of the workload. The expectation is that the CSR will deal with an equal quantity of labor as the opposite CSR members, excluding managers. We anticipate every staff member to replace or write a minimum of one assist article monthly.
- Buyer Obsession – Keep excessive CSAT Rating of 94.0%
- Our core worth of buyer obsession is paramount at LeadSimple. We anticipate a CSAT rating of 94%
Perks:
- Firm Holidays
- Paid Time Off (along with the above)
- Month-to-month Healthcare Allowance
- Yearly Trip Allowance
- Enjoyable and final result pushed work setting with a sensible, onerous working staff
- Location independence
- Mission pushed firm and values-based tradition
Need to be a part of a staff of A gamers in an thrilling, high-growth, entrepreneurial setting?
We’re a small staff fixing large issues within the property administration {industry}. Bootstrapped since 2013, we’re obsessed with serving to small companies simplify development and streamline operations, offering the main CRM in our area.
The lengthy model of our story: Again when net 2.0 was a factor (get off my garden!) LeadSimple’s founders began a lead era enterprise connecting landlords with property administration corporations. Witnessing the challenges lead consumers had closing offers led right into a pure segue to construct out an industry-specific CRM which turned the de-facto {industry} normal. Quick ahead to 2020 once we launched a course of/workflow suite to maneuver from the gross sales facet of our purchasers enterprise into the center of day-to-day operations. The market was hungry and responded aggressively to the brand new route, which led us to double down with development and extra product enlargement.
Please solely apply for those who:
- Embrace studying new know-how
- Study quick
- Talk crisply
- Proactively search options
- Personal the end result
- Embody emotional maturity
- Carry an optimistic “can do” perspective
- Provide your individual web and smartphone
- [0+ Experience in…]
- Have B2B SaaS expertise (most popular)
Location Necessities
- As a result of our core enterprise hours, candidates should be positioned between -8 GMT to +2 GMT (Americas, Africa, and Western Europe)
- **NOTE: We’re not accepting functions in California, Colorado, or New York presently.
Our Interview Course of
- Fill out the appliance, positioned right here [insert link of job application]
- Introduction name with Individuals Operations (quarter-hour)
- Offline work pattern take a look at (as much as 60 minutes)
- Interview with Hiring Supervisor (60 – 90 minutes)
- Attainable panel interview (as much as 60 minutes)
- Provide name (quarter-hour)
- Written supply
- Should you settle for the supply, a begin date will likely be agreed upon
- On beginning date, you enter a 90-day trial interval, absolutely paid
- If all goes effectively in your first 90 days, you change to a full-time staff member!
SO…Are You All In?
Not everybody can dangle. It take a particular individual –
Somebody who’s all IN. We’re constructing a “rocket ship” at LeadSimple,
And we’d like All Stars to assist us accomplish our mission.
LeadSimple, our staff members are linked and pushed leaders,
Who take private accountability for what they create.
We hit deadlines, we’re obsessive about each the client and
Crew member expertise. We personal the end result,
We overcome obstacles and we discover life classes in every single place.
In abstract…
You are able to do it in an workplace
You are able to do it from residence
We actually don’t care
So long as it’s recognized
What issues is that this…
When the chips are down
And your again is towards the wall
Can we depend on you to make the proper name?
Judgment, instinct, or care by one other title
We name it “Proudly owning The Consequence” – as a result of it truly is the entire sport
Have the purchasers again, and they’ll deal with you a similar
If you are able to do that
Then we’re birds of the identical feather
So come be a part of our staff and we’ll make music collectively.
Apply for this position
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